Selam Zeray
Jersey City,New Jersey
Summary
Skilled in diagnosing and resolving technical issues for end-users, leveraging customer service skills to ensure user satisfaction and smooth system operation. Possessing extensive knowledge of troubleshooting hardware and software problems, I aim to minimize disruption to daily operations. Detail-oriented, organized, and meticulous, I excel at working efficiently to meet tight deadlines. An enthusiastic team player ready to contribute to the company's success.
Overview
1
1
year of professional experience
Work History
Help Desk Associate
Zayed University
01.2023 - 03.2023
- Provided helpdesk support to end-users of proprietary software
- Answered questions about product features and resolve user problems
- Documented all issues and generate monthly reports detailing common problems and error trends
- Escalated service questions to appropriate client representatives
- Collaborated with IT team to maintain and upgrade network systems, ensuring optimal performance and security
Research Assistant – Digital Forensics Lab
Zayed University
12.2022 - 06.2023
- Analyzed RF communication data from drones, identifying critical patterns and trends that significantly advanced digital forensics investigations
- Developed and optimized machine learning models in Python, increasing the accuracy of pattern recognition by 30%
- Utilized HackerRF tools to enhance data capture quality and efficiency, improving data collection processes by 25%
- Contributed to research projects focused on cybersecurity and digital forensics, presenting findings at departmental meetings
Software Developer System Analyst
Technology Innovation Institution
07.2023 - 09.2023
- Conducted research and evaluation of technology solutions using Python for scripting and automation, alongside AWS services
- Performed in-depth analysis and cost-benefit evaluations, resulting in the implementation of tools that improved system operations by 30% and reduced manual intervention by 40%
- Led the integration of machine learning models to enhance threat detection capabilities, reducing false positives by 25% through advanced data analysis and model optimization
- Collaborated with cross-functional teams to identify and implement innovative solutions for complex technological challenges
Education
Bachelor of Science - Information Technology, Security And Networking
Zayed University
Abu Dhabi, UAE05-2023
Skills
- LAN aptitude
- MS Office proficient
- DHCP/DNS Ethernet and Firewall proficient
- Service-oriented
- Customer Service
- Remote Support
- Software Installation
- Network configuration
- Security Protocols
- LAN/WAN
- TCP/IP
- Data Recovery
- Systems Analysis
- Business Development
- Information Protection
- Operating systems
- Help Desk Support
- Decision-Making
Timeline
Software Developer System Analyst
Technology Innovation Institution
07.2023 - 09.2023
Help Desk Associate
Zayed University
01.2023 - 03.2023
Research Assistant – Digital Forensics Lab
Zayed University
12.2022 - 06.2023
Bachelor of Science - Information Technology, Security And Networking
Zayed University
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