Summary
Overview
Work History
Education
Skills
Certification
University Service
Timeline
Generic

Selam Zeray

Jersey City,NJ

Summary

Dedicated to delivering unparalleled customer satisfaction through exceptional service and unwavering support. Skilled in implementing customer service best practices and adept at finding innovative solutions to effectively meet customer needs.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Afta Spare Parts
06.2014 - 08.2019
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed strong customer relationships to encourage repeat business.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Determined accurate prices for customer services, consistently searching for deals and best price

Security and Networking Analyst

Zayed University
01.2023 - 03.2023
  • Monitored and secured university networks to ensure robust data protection
  • Conducted penetration testing and vulnerability assessments
  • Authored detailed reports on findings and provided actionable recommendations

Software System Analyst

Technology Innovation Institute
07.2023 - 09.2023
  • Designed and implemented technical workflows for advanced software systems
  • Conducted system integration and performance optimization across various platforms
  • Collaborated with cross-functional teams to deploy innovative IT solutions

Education

BS - Information Technology, Security and Networking

Zayed University
01.2023

Skills

  • Tools customization

  • Data extraction

  • Agile methodology

  • Continuous integration

  • Complaint resolution

  • Service standard compliance

  • Hospitality and accommodation

  • Email management

  • Store maintenance

  • Call center operations

Certification

  • Google Initiate TEC Tech Prep Program Graduate, 02/25
  • Google Initiate TEC Innovate, 10/24
  • Data Visualization Using Microsoft Power BI Program, 12/20 - 01/21, First Abu Dhabi Bank, Abu Dhabi
  • Certificate of Completion: Cisco Networking, 2020 & 2021, Zayed University, Abu Dhabi
  • Dean's List Award, 2020-2023, Zayed University, Abu Dhabi

University Service

  • Caribbean Club Member, Zayed University, 2019-2023, Introduced Eritrean culture through traditional cuisine and events.
  • IT Club Member, Zayed University, 2019-2023, Organized events showcasing new technologies.

Timeline

Software System Analyst

Technology Innovation Institute
07.2023 - 09.2023

Security and Networking Analyst

Zayed University
01.2023 - 03.2023

Customer Service Representative

Afta Spare Parts
06.2014 - 08.2019

BS - Information Technology, Security and Networking

Zayed University

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Selam Zeray