SELAMAWIT AMHA

- Provided exceptional customer service by addressing inquiries and resolving complaints, resulting in a 20% increase in customer satisfaction ratings.
- Processed transactions efficiently at the register, handling cash and electronic payments with a 99% accuracy rate.
- Maintained product knowledge by staying updated on store promotions and inventory, assisting customers with informed recommendations.
- Collaborated with team members to ensure a seamless shopping experience, contributing to reduced customer wait times.
- Managed returns and exchanges in accordance with company policies, ensuring a smooth and hassle-free process for customers.
- Trained new associates on customer service best practices and store policies, enhancing team performance and efficiency.
- Monitored inventory levels and assisted in restocking shelves, improving product availability and store presentation.

- Encouraged prospective customers to acquire a wide range of new ticket options, such as full season tickets, half plans, premium seating, and group tickets.

- Contacted clients, generated leads, and closed deals via social media, emails, and phone calls

- Maintained correct records and regularly helped sales efforts meet organizational goals; my team ensured that divisional sectors collaborated in order to generate potential customers and attain steady sales;

- Grew the company consistently and found new clients;

- Engaged in conversations with clients to create a more customized shopping experience and promote goodwill consulted with customers to better understand their requirements and expectations and find workable solutions.

- Hired, developed, and assessed employees in compliance with the company's customer service standards

- Improved restaurant operations and service standards, as well as the achievement of recurring sales and financial goals.

- Planned front and back-of-house staff schedules and anticipated high volume traffic to deliver customer service levels in line with company standards.

- Inspected restaurant hygiene to ensure that regulations regarding food safety and sanitation were being followed.

- Enhanced team relationships, enhanced workflows, and increased output and employee retention.

- Provided information and recommendations for company assessments and strategic planning.

- Advised the Facebook team on developing new menu items with seasonal ingredients and exclusive offers.

- Provided friendly, empathetic, and knowledgeable customer service to patients via phone, answering questions and resolving issues related to prescriptions, insurance, and pharmacy policies.

- Efficiently processed prescription refills, transfers, and new orders while ensuring accuracy and compliance with pharmacy protocols.

- Guided patients through the pharmacy's online portal and mobile app to manage their accounts and medication orders.

- Collaborate closely with pharmacists and technicians to escalate complex cases and ensure timely fulfillment of patient requests.

- Maintained detailed records of all customer interaction and proactively communicated important pharmacy updates.

- Managed demanding callers to achieve satisfactory outcomes;

- Defused customer issues using specialized communication methods;

- Completed paperwork and new service action for various orders with or without documentation;

- Responded to consumer queries, grievances, and problems by offering perceptive solutions;

- Used active listening skills to find the best solution for each caller by preparing scripts and working on personal communication ability;

- Demonstrated empathy and offered suggestions, substitutes, and solutions in an encouraging spirit.