Selamawit Tadesse
Halethorpe,MD
Summary
Accomplished and energetic Leader with a solid history of achievement in customer service. Motivated leader with strong organizational and prioritization abilities.
Overview
15
15
years of professional experience
Work History
Central Sterile Processing Technician
University Of Maryland Medical System
03.2022 - Current
- Fostered a team-oriented environment by actively participating in staff meetings, sharing knowledge with peers, and providing constructive feedback on departmental performance.
- Ensured compliance with industry regulations through regular audits of sterilization equipment and documentation practices.
- Supported successful surgeries by promptly addressing any issues or concerns related to instrument availability or condition.
- Promoted a culture of continuous improvement by identifying opportunities for process enhancements within the department.
- Reduced the risk of infection in patients by maintaining a clean and organized central sterile processing area.
Attendant
Spplus Parking
10.2017 - 06.2020
- Provide information about facilities, entertainment options, and rules and regulations
- Monitor activities to ensure adherence to rules and safety procedures, or arrange for the removal of unruly patrons
- Inspect equipment to detect wear and damage and perform minor repairs, adjustments or maintenance tasks such as oiling parts.
Attendant
Impark
04.2016 - 10.2017
- Sell tickets and collect fees from customers
- Provide information about facilities, entertainment options, and rules and regulations
- Monitor activities to ensure adherence to rules and safety procedures, or arrange for the removal of unruly patrons
- Inspect equipment to detect wear and damage and perform minor repairs, adjustments or maintenance tasks.
Customer service
Liquor outlet
04.2014 - 03.2016
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders
- Check to ensure that appropriate changes were made to resolve customers' problems
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Solicit sales of new or additional services or products.
Store manager
Hudson new
09.2009 - 04.2014
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Instruct staff on how to handle difficult and complicated sales
- Assign employees to specific duties
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
- Plan and prepare work schedules and keep records of employees' work schedules and time cards.
Education
High School Diploma - Social study
Skills
- Customer and Personal Service
- Administration and Management
- Service Orientation
- Sales and Marketing
- Judgment and Decision Making
- Time Management
- Operation Monitoring
- Active Learning
Timeline
Central Sterile Processing Technician - University Of Maryland Medical System
03.2022 - Current
Attendant - Spplus Parking
10.2017 - 06.2020
Attendant - Impark
04.2016 - 10.2017
Customer service - Liquor outlet
04.2014 - 03.2016
Store manager - Hudson new
09.2009 - 04.2014
Shemels habta - High School Diploma, Social study
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