Assisting readers to use computer equipment, conduct literature searches etc
Promoting the library's resources to users
Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
Maintained personnel records and updated internal databases to support document management.
Training new library assistants
Creating the social media strategy
Collected, validated, and distributed information to employees.
Computerized office activities, maintained customer communications, and tracked records through delivery.
Troubleshot employee concerns and recommended corrective actions to resolve issues.
Entered and maintained departmental records in company database.
Coordinated with human resources department to handle payroll and personnel databases.
Managed company schedule to coordinate calendar and arrange travel.
Completed forms and reports to facilitate admission, transfer or discharge.
Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
Generated reports to suggest corrective actions and process improvements.
Targeted new customers to grow geographic reach and increase revenue.
Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
Leveraged bookkeeping software and automated processes to reduce errors.
Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
Supported creation of detailed, technical financial models to value potential acquisition targets.
Observed packing operations to verify conformance to specifications.
Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Frequently inspected production area to verify proper equipment operation.
Created and managed project plans, timelines and budgets.
Devised and implemented processes and procedures to streamline operations.
Evaluated staff performance and provided coaching to address inefficiencies.
Creating budgets for social media activities
Daily post on social media
Post and comment on relevant blogs
Write editorial and upload videos
Engage in conversations
Answering phones and routing calls to the correct person or taking messages
Handling basic bookkeeping tasks
Filing and retrieving corporate records, documents, and reports
Researching and conducting data to prepare documents for review and presentation by boards of directors, committees, and executives
Helping prepare for meetings
Accurately recording minutes from meetings
Greeting visitors and deciding if they should be able to meet with executives
Using various software, including word processing, spreadsheets, databases, and presentation software
Manage budgets, logistics and events or meetings
Handle scheduling, record-keeping and reporting
Ensure the school complies with relevant laws and regulations
Develop and run educational programs
Hire, train and advise staff
Resolve conflicts and other issues
Communicate with parents, regulatory bodies and the public
Have a hand in the creation of the school curriculum
Implement actions that improve the school and the quality of education (e.g., building renovations, new guidelines for students, new subjects)
Ensuring classroom supplies and equipment are available and in working condition
Updating records on the school database and handling various other administrative tasks
Monitoring and assessing student progress and writing up reports
Creating and maintaining a safe, clean, stimulating classroom where all children feel safe and valued
Observing, guiding, supervising, and assessing children while they learn in the classroom environment
Help shape and uphold the vision of the school
Invoicing and graphic designing.
Executive Assistant
Little Explorers Montessori Plus
08.2018 - 01.2019
Handled confidential and sensitive information with discretion and tact.
Organized and coordinated conferences and monthly meetings.
Processed travel expenses and reimbursements for executive team and senior management group.
Screened calls and emails and responded accordingly to support executive correspondence.
Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Answered high volume of phone calls and email inquiries.
Facilitated training and onboarding for incoming office staff.
Screened calls and emails and initiated actions to respond or direct messages for managers.
Used advanced software to prepare documents, reports, and presentations.
Filed paperwork and organized computer-based information.
Updated and maintained confidential databases and records.
Worked with senior management to initiate new projects and assist in various processes.
Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Screened personal and business calls and directed to appropriate party.
Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
Handled confidential and sensitive information with discretion and tact
Organized and coordinated conferences and monthly meetings
Processed travel expenses and reimbursements for executive team and senior management group
Filed paperwork and organized computer-based information
Developed and maintained automated alert systems for important deadlines
Transcribed meeting minutes to support sales, business development and senior management teams
Updated and maintained confidential databases and records
Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president
Managed mail and both incoming and outgoing correspondence, mail, email and faxes
Worked with senior management to initiate new projects and assist in various processes
Created and managed office systems to efficiently deal with documentation
Took notes and dictation at meetings
Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations
Coordinated events and worked on ad hoc projects
Handled incoming and outgoing mail, email and faxes
Secretary, Librarian/Social Media Officer
Maria Montessori
01.2015 - 01.2016
Teachers Training Centre
Answering telephone calls | Accra, Ghana
Maintaining diaries, and Head of Social Media
Arranging appointments Department
Taking messages, Typing and word processing
Filing
Organising and servicing meetings (producing agendas and taking minutes
Managing databases
Prioritising workloads
Recruiting, training and supervising junior staff
Handling correspondence
Implementing new procedures and administrative systems
Liaising with relevant organisations
Coordinating mail-shots and similar publicity tasks
Creating the social media strategy
Creating budgets for social media activities
Daily post on social media
Little Explorers Montessori | Accra
Selecting, developing, cataloguing and classifying library resources Greater Accra Region
Answering readers' enquiries
Using library systems and specialist computer applications2016
Management of staff, including recruitment, training and supervisory duties
Liaising with departmental academic staff, external suppliers
Ensuring that library services meet the needs of particular groups
Fussers (e.g., staff, students)
Managing budgets and resources
Supporting independent research and learning
Developing it facilities
Conducted research to determine current benchmark trends and audience preferences.
Analyzed and reported social media and online marketing campaign results.
Managed relationships with third-party vendors and suppliers to establish timely delivery of services.
Designed and implemented social media strategies to align with business goals.
Developed marketing content such as blogs, promotional materials, and advertisements for social media.
Booked airfare, hotel, and ground transportation to coordinate office travel.
Offered technical support and troubleshot issues to enhance office productivity.
Maintained electronic filing systems and categorized documents.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Maintained daily report documents, memos and invoices.
Answered multi-line phone system and enthusiastically greeted callers.
Scheduled appointments and conducted follow-up calls to clients.
Maintained office supplies inventory by checking stock and ordering new supplies.
Entered data into system and updated customer contacts with information to keep records current.
Created and updated records and files to maintain document compliance.
Handled daily scheduling tasks and provided administrative support for entire department.
Developed and implemented tracking systems to measure results of posts and campaigns.
Developed relationships with influencers to grow reach of company and create wider visibility.
Suggested and implemented new features to develop brand awareness.
Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
Education
Bachelor of Art - Political Science, Information Studies
University Of Ghana Distance Education
Legon Ghana
06.2021
West African Senior School Certificate Examination - General Arts
Anlo Senior High School
Ghana
06.2013
Skills
Business Administration
Administrative Support
Technical Support
Efficient Precision
Project Management
Payroll and Benefits Administration
Administrative Arrangements
Personable and Approachable
Registration Processing
Graphics Creation
General Management and Administration
Marketing Initiatives
Timeline
Accra Administrator
Bloomings Montessori Plus
01.2019 - 05.2023
Executive Assistant
Little Explorers Montessori Plus
08.2018 - 01.2019
Secretary, Librarian/Social Media Officer
Maria Montessori
01.2015 - 01.2016
Bachelor of Art - Political Science, Information Studies
University Of Ghana Distance Education
West African Senior School Certificate Examination - General Arts
Anlo Senior High School
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