Summary
Overview
Work History
Education
Skills
Personal Information
Accomplishments
Timeline
Generic

SELDA BAUMBERGER

Sioux Falls,SD

Summary

Commercial insurance account leader driving client retention, revenue growth, and service quality across complex middle-market and agribusiness accounts. Handles a $17.3M book, increased cross-sold policies by 17%, secured favorable renewal terms, and improved workflow accuracy to 99.7% through mentoring and system migration.

Overview

13
13
years of professional experience

Work History

Senior Key Client Executive – Commercial & Agribusiness

Renaissance Insurance Group, LLC
Windsor, CO
01.2025 - Current
  • Client Retention and Book Growth: Manage & retain a $17.3M commercial P&C book of business, achieving a 96% client retention rate over a 22-month period.
  • Cross-Selling and Expansion: Continuously identify coverage gaps across middle-market accounts, driving a 17% increase in cross-sold policies.
  • Underwriting Negotiation: Successfully negotiated favorable renewal terms and modest rate caps with carrier underwriters during a changing market, saving key accounts and an average of 7% to 15% in projected increases.
  • Strengthened operations standards: Partnered with ownership and management to assess and coordinate cohesive service plans, enhancing overall client servicing.
  • Leadership and Mentorship: Currently mentoring 3 junior account coordinators, reducing team processing backlogs and improving policy-issuance accuracy to 99.7%.
  • Tailored customer service: Developed customized service plans for complex accounts to streamline requirements and execution, fostering stronger relationships with key clients.
  • Workflow and System Optimization: Spearheaded the migration of 500 + client files into Applied Epic and Indio, cutting policy-checking turnaround turnaround time by 20%.
  • Provided consulting services to enhance operational efficiency and client satisfaction.

Senior P&C Commercial Account Manager

HUB International Mountain States
Jackson, WY
08.2018 - 12.2024
  • Managed 30+ Major Accounts: Served as primary contact and agency partner for largest and most complex accounts in Jackson office with a retention rate of 92% to 95% during my employment.
  • Directed all major hospitality, school district, and airport accounts while coordinating and leading all pre-renewal and service meetings to capture greater account details for strategy development.
  • Delivered data analysis and reporting, energizing workplace through presentations and 1:1 meetings to gain support from staff across all levels.
  • Streamlined processes and utilized analytical tools to reduce client escalations and strengthen client portfolios.
  • Developed customer engagement strategies to maximize lifetime value across accounts.

Large Commercial Account Manager

Fischer, Rounds & Associates, Inc.
Sioux Falls, SD
01.2014 - 01.2018
  • Excellent customer service & retention: Managed a $15M portfolio and developed customer-focused B2B insurance programs to support service quality and retention.
  • Applied Insurance Knowledge: Utilized diverse insurance industry expertise in risk management, GL exposure, workers compensation, billing, and regulations to help land multiple complex & large national accounts leading to growth between 12% and 27% year-over-year.
  • Achieved Top Metrics: Consistently ranked as a high performer, delivering top results in internal audits as a key leader. Developed processes with high standards which were utilized throughout the organization.
  • Pioneered new programs: Established company-wide processes adopted across five offices, enhancing operational efficiency and producing top internal audit results. Led process excellence initiatives and documentation guidelines that produced top internal audit results.
  • Improved documentation: Led process excellence initiatives, achieving top internal audit results, and developed standardized documentation guidelines and system-generated proposals.
  • Structured processes: Organized critical information for insurance coverage establishment, negotiated terms, and finalized contracts, ensuring clarity and compliance.
  • Improved customer satisfaction through targeted feedback initiatives.

Education

BA – Bachelor of Arts Degree - History & English

Rheinische Fachhochschule Koln
Germany
01-2002

Skills

  • Client relationship management
  • Account growth strategy
  • Portfolio management
  • Revenue growth strategy
  • Risk management
  • Regulatory compliance
  • Strategic planning
  • Strategic solutions
  • Operational efficiency
  • Process improvement
  • SOP development
  • Internal controls assessment
  • Communication skills

Personal Information

Title: SENIOR KEY ACCOUNT EXECUTIVE – COMMERCIAL & AGRIBUSINESS

Accomplishments

  • Transformed quality, staff productivity, and customer service through utilization of technology / automation.
  • Introduced new operational concepts, capitalizing on industry changes and market demands.
  • Minimized commercial business risk through process analysis and program improvement.

Timeline

Senior Key Client Executive – Commercial & Agribusiness

Renaissance Insurance Group, LLC
01.2025 - Current

Senior P&C Commercial Account Manager

HUB International Mountain States
08.2018 - 12.2024

Large Commercial Account Manager

Fischer, Rounds & Associates, Inc.
01.2014 - 01.2018

BA – Bachelor of Arts Degree - History & English

Rheinische Fachhochschule Koln

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SELDA BAUMBERGER