Summary
Overview
Work History
Education
Skills
Software
Extracurricular
Volunteer work
Timeline
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Sele Ukpedinjagba

Student
Albuquerque,NM

Summary

Conscientious Customer Service Assistant with 3 years of experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities. Personable Customer Service professional offering over 3 years of experience resolving account and service concerns for Hillrise Medical center customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Well-qualified Customer Service Assistant proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Overview

3
3
years of professional experience
3
3
years of post-secondary education

Work History

Customer Service Officer

Hill Rise Medical
05.2020 - Current

Customer Service Assistant

Hillrise Medical Center
Las Cruces , NM
02.2019 - 04.2020
  • Conferred with customers about concerns with services to resolve problems
  • Evaluated customer information to explore issues and maintain high-quality service.
  • Educated customers on promotions and visits
  • Delivered prompt service to prioritize customer needs.
  • Assisted call-in customers with questions and orders.
  • Entered customer interaction details in medical center Software to track requests, document problems and record solutions offered.
  • Performed data entry with Software to record call notes, suggestions and questions.
  • Managed mails + incoming calls each day with utmost professionalism and knowledgeable service.

Education

Bachelor of Science - Engineering

University of New Mexico
Albuquerque
09.2021 - Current

Las Cruces Catholic School
1331 N Miranda St Las Cruces, NM 88005
01.2020 - Current

Skills

    Order fulfillment

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Software

Photoshop

Extracurricular

Fencing is a group of three related combat sports. The three disciplines in modern fencing are the foil, the épée, and the saber winning points are made through the weapon's contact with an opponent. It appeared in the 1904 Olympics but was dropped after that, and is not a part of modern fencing. Fencing was one of the first sports to be played in the Olympics. Based on the traditional skills of swordsmanship

Volunteer work

  • Greets nursing home residents and visitor and providing directions and support and guidance in finding the proper hosing rooms,electrical room and various rooms to the elderly and assistants
  • Assist regularly at locals food drives
  • Counselor of Building tents program for the homeless
  • Assisted in biweekly with meal preparation/distribution lunch service on saturday

Timeline

Bachelor of Science - Engineering

University of New Mexico
09.2021 - Current

Customer Service Officer

Hill Rise Medical
05.2020 - Current

Las Cruces Catholic School
01.2020 - Current

Customer Service Assistant

Hillrise Medical Center
02.2019 - 04.2020
Sele UkpedinjagbaStudent