Seleana Mahdee
Dublin,OH
Summary
Dynamic professional known for enhancing customer satisfaction through strategic problem-solving and cross-functional collaboration. Expertise in stakeholder engagement and database management. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Claims Analyst 1
Epiq and Wells Fargo Corp.
Dublin, OH
03.2024 - Current
- Analyzed customer feedback to identify trends and recommend actionable solutions.
- Created escalations as necessary to address complex claims.
- Collaborated with cross-functional teams to address customer issue points, and improved overall service delivery while achieving a 15% increase in customer satisfaction ratings.
- Assisted in creating a knowledge base to improve team productivity and response times.
- Implemented documented procedures to adhere to department guidelines.
Event Designer and Event Coordinator
EVENTS OF ELEGANCE, LLC.
Youngstown, OH
10.2012 - Current
- Prepared detailed budgets outlining expected costs associated with planned events.
- Established and maintained relationships with key stakeholders, including vendors, sponsors, and community leaders.
- Designed event themes and coordinated decorations, audio and visual equipment, and promotional materials to enhance event atmosphere.
- Developed engaging content for event websites and social media channels, increasing online visibility and participation.
- Negotiated contracts with venues, caterers, and entertainment providers to secure favorable terms and pricing.
- Drove growth in event management business by continuously researching and implementing improved strategies to exceed client expectations.
Customer Service Professional
Morgan Stanley Financial Services-Wealth Management
Columbus, OH
12.2021 - 12.2022
- Surpassed sales goals through implementation of successful marketing strategies.
- Supported sales team members to drive growth and development.
- Facilitated trading and non-trading needs and inquiries for firm participants and clients, adhering to Quality Assurance guidelines.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Promoted available products and services to customers during service, account management and order calls.
Non-Profit Director/Coach
Columbus Urban League-Youth & Family Empowerment Services
Columbus, Ohio
05.2017 - 09.2019
- Worked successfully with a diverse group of coworkers and volunteers to accomplish goals and address issues related to our services.
- Conducted continuous professional development sessions for applicants related to their internship objectives and work experience goals.
- Analyzed data from surveys or focus groups to determine areas of improvement within the organization.
- Created and managed budgets for travel, training, and team-building activities.
- Drafted communications materials such as letters or emails directed towards potential donors and supporters.
- Cultivated relationships with donors, sponsors, partners and other stakeholders involved in the operations of the non-profit organization.
- Served as an ambassador for the organization at various conferences or public events.
- Coordinated special events such as fundraisers or volunteer recognition ceremonies.
- Supervised volunteers and interns in the organization's programs and services.
- Collaborated with high schools and community stakeholders for student recruitment. Increased youth enrollment by 25% in the organization's programs.
Education
Bachelor of Science Degree - Organizational Management
WILBRFORCE UNIVERSITY
Wilberforce, OHSkills
- Adaptability, Flexibility, and Creativity
- Team Building and Staff Development
- Customer Relationship Management
- Nonprofit Leadership and Management
- Fundraising
- Program Development and Implementation
- Strategic Planning and Execution
- Financial Oversight and Budgeting
- Stakeholder Engagement and Partnership Building
- Community Outreach and Advocacy
- Database Management
- Canva, Adobe, and Graphic Design Experience
- Conflict Resolution and Problem-Solving
- Microsoft Teams, Salesforce, Dynamics 365, Slack, Zoom, and Multichannel Support (phone, email, chat, social media)
Certification
- Certified Nonprofit Professional
- Diversity, Equity, and Inclusion Certified
Affiliations
Board Member – Kool Boiz Foundation Non-Profit Organization
August 2021 - Present Columbus, Ohio
- Worked closely with senior leadership to guide high-impact decisions and contributed to long-term planning.
- Provided strategic oversight on key organizational initiatives and worked to secure funding for programming.
- Collaborated with board members and community stakeholders to increase youth enrollment and mentor over 400 young men.
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Claims Analyst 1
Epiq and Wells Fargo Corp.
03.2024 - Current
Customer Service Professional
Morgan Stanley Financial Services-Wealth Management
12.2021 - 12.2022
Non-Profit Director/Coach
Columbus Urban League-Youth & Family Empowerment Services
05.2017 - 09.2019
Event Designer and Event Coordinator
EVENTS OF ELEGANCE, LLC.
10.2012 - Current
Bachelor of Science Degree - Organizational Management
WILBRFORCE UNIVERSITY
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