Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Selecte Chavira

Olathe,Ks

Summary

Dynamic professional with extensive experience at The EyeDoctors, excelling in customer service and attention to detail. Proven ability to enhance office efficiency through effective scheduling and data management. Skilled in resolving customer issues and ensuring satisfaction, while handling sensitive information and utilizing advanced software for optimal results.

Overview

2
2
years of professional experience

Work History

Front Desk Receptionist

The EyeDoctors, Optometrists
03.2022 - 05.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Compiled and submitted daily reports on front desk activities, offering insights for process improvements.

Optical Technician

The EyeDoctors, Optometrists
03.2022 - 05.2024

  • Delivered exceptional customer service by addressing concerns promptly and professionally, ensuring customer satisfaction
  • Contributed to team success with strong collaboration skills, participating in staff meetings and offering support when needed.
  • Assisted optometrists with eye examinations, ensuring accurate results and a comfortable experience for patients.
  • Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Acquainted patients with procedures and explained purpose of testing to establish consent.
  • Assisted with dilating patients or using eye medications when directed by optometrist.

Optician

The EyeDoctors, Optometrists
03.2022 - 05.2024
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.

Education

Northeast High School
05.2022

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Telephone etiquette
  • Data entry
  • Problem-solving skills
  • Verbal and written communication
  • Office organization
  • File organization
  • Filing
  • Sensitive information handling
  • Work prioritization
  • Document management
  • Skilled in software
  • Multi-line telephone systems
  • Call routing
  • Call forwarding

Languages

Spanish
Full Professional

Timeline

Front Desk Receptionist

The EyeDoctors, Optometrists
03.2022 - 05.2024

Optical Technician

The EyeDoctors, Optometrists
03.2022 - 05.2024

Optician

The EyeDoctors, Optometrists
03.2022 - 05.2024

Northeast High School

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Selecte Chavira