Seleena Hacker
Phoenix,AZ
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Administrative Coordinator
Humana Insurance Company
11.2019 - Current
- Provided non-clinical support for outlined policies and procedures that ensured the most appropriate treatment, care or services for Humana members.
- Regularly exercised discretion and judgement in prioritizing requests.
- Worked under limited guidance to achieve project objectives within tight timelines.
- Performed advanced administrative/ operational/ customer support duties that required independent initiative and judgement.
- Applied intermediate mathematical skills.
- Utilized electronic medical record and documentation programs.
- Utilized medical terminology and ICD-10 codes.
Cocktail Server
We-Ko-pa Casino Resort
09.2022 - 12.2022
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
- Boosted beverage sales through strategic upselling techniques and promoting daily specials.
Pharmacy Technician Trainee
Walgreen's Pharmacy
05.2019 - 11.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Contributed to the overall success of the pharmacy setting through active participation in collaborative problem-solving sessions and sharing valuable insights gained during trainee experience.
- Contributed to increased customer loyalty through exceptional communication skills and genuine empathy for patients'' needs.
- Successfully completed Pharmacy Technician Trainee program, gaining comprehensive understanding of industry practices while demonstrating readiness for advancement within the field.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Server Trainer
Savanna House Assisted Living & Memory Care
08.2018 - 05.2019
- Analyzed and evaluated training effectiveness and program outcomes.
- Developed job-specific competencies and performance standards.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Assisted in event planning and execution, leading to successful private parties and special events held in dining room.
- Established and maintained quality control standards.
Server
Waffle House
03.2018 - 08.2018
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Bussed and reset tables to keep dining room and work areas clean.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Barista
Starbucks
08.2017 - 01.2018
- Implemented sustainable practices such as waste reduction initiatives, contributing to the cafe''s environmental responsibility goals.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Used POS system to accurately enter orders and process payments.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils, and seating areas daily.
Sandwich Artist
Subway
03.2017 - 08.2017
- Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
- Prepared salads, soups and sandwiches for customers.
- Kept workplace clean and organized in line with restaurant policies.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Prepared and presented food in compliance with health and safety guidelines.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
- Assisted in maintaining up-to-date product knowledge by staying current with recipe changes, ingredient sourcing updates, and nutritional information updates.
- Restocked and rotated stock in display case to mitigate stock loss.
Car Salesperson
Kia Motors
12.2016 - 03.2017
- Consistently adhered to company guidelines regarding ethical selling practices.
- Streamlined administrative tasks such as inventory management and sales documentation, improving overall efficiency within the department.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Improved the overall buying experience for each client by offering attentive support during test drives.
- Developed strong rapport with customers and created positive impression of business.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
Business Office Associate
CarMax
10.2016 - 12.2016
- Reviewed invoices, payment requests, advance requests, expense reimbursements, and proper coding, prior to approval.
- Gathered, organized and input information into digital database.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Responded to inquiries from callers seeking information.
- Safeguarded company assets through diligent tracking of equipment usage, maintenance records, and insurance policies.
- Ensured accuracy in financial transactions by diligently reconciling bank statements on a monthly basis.
Beauty Advisor
Walgreen's Pharmacy
07.2015 - 10.2016
- Provided expert makeup application services for special events, ensuring client satisfaction through tailored looks that highlighted natural features.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed efficient cash register operations.
- Actively promoted store events and promotions to encourage customer participation and drive sales growth.
Education
Associate of Science - Computer Science
Maricopa Community Colleges - Rio Salado Community College
06-2026
High School Diploma -
Gilbert High School
05.2016
Skills
- Customer service
- Team collaboration
- Effective communication
- Problem solving
- Time management
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Safe food handling
- Menu memorization
- High volume dining
- Sales expertise
- Order accuracy
Personal Information
Title: Administrative Coordinator III
Timeline
Cocktail Server
We-Ko-pa Casino Resort
09.2022 - 12.2022
Administrative Coordinator
Humana Insurance Company
11.2019 - Current
Pharmacy Technician Trainee
Walgreen's Pharmacy
05.2019 - 11.2019
Server Trainer
Savanna House Assisted Living & Memory Care
08.2018 - 05.2019
Server
Waffle House
03.2018 - 08.2018
Barista
Starbucks
08.2017 - 01.2018
Sandwich Artist
Subway
03.2017 - 08.2017
Car Salesperson
Kia Motors
12.2016 - 03.2017
Business Office Associate
CarMax
10.2016 - 12.2016
Beauty Advisor
Walgreen's Pharmacy
07.2015 - 10.2016
High School Diploma -
Gilbert High School
Associate of Science - Computer Science
Maricopa Community Colleges - Rio Salado Community College
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