Selega Fuga
Riverton,CT
Summary
Service Center Manager knowledgeable about operational needs and team leadership. Highly trained and experienced with 8 years in the field. Excellent planning and problem-solving abilities. Dedicated Warehouse professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Center Manager
Firstsource Transactions
07.2023 - Current
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
- Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
- Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
Nights Operations Manager
Lowes Home Improvment
10.2019 - 07.2024
- Streamlined night shift operations by implementing efficient staff scheduling and task delegation.
- Reduced safety incidents by conducting regular equipment inspections and enforcing strict adherence to safety protocols.
- Collaborated with daytime management to ensure seamless transitions between shifts, enhancing overall productivity.
- Improved employee morale and productivity with effective communication and team-building activities.
- Provided ongoing coaching and mentoring to junior team members, fostering an atmosphere of continuous learning and development within the night shift workforce.
- Boosted operational efficiency through continuous process improvement initiatives and employee training programs.
- Oversaw security measures at the facility, ensuring a safe environment for both employees and customers alike during night hours.
- Increased order accuracy rates by regularly reviewing picking processes and making necessary adjustments as needed during the night operations period.
- Maintained cleanliness standards throughout the facility by implementing comprehensive cleaning schedules for all departments.
- Enhanced communication between departments on different shifts through the implementation of detailed handover reports and interdepartmental meetings.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Operations Manager
Firstsource Transactions
12.2013 - 07.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Quality Assurance Manager
Field Support Services
06.1994 - 07.2011
- Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
- Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
- Enhanced product quality by implementing comprehensive QA processes and procedures.
Education
High School Diploma -
Twentynine Palms High School
Twentynine Palms, CA06.1994
Skills
- Operations Management
- Staff Leadership
- Interdepartmental Collaboration
- Facility Management
- Team Supervision
- Staffing
- Decision-Making
- Data Management
- Proficient in [Software]
- Inventory Management
- Inventory Tracking and Management
Certification
- Licensed Narrow Aisle Fork lift Driver
- Licensed Order Picker
- Licensed Counter Balance Fork lift
Timeline
Center Manager
Firstsource Transactions
07.2023 - Current
Nights Operations Manager
Lowes Home Improvment
10.2019 - 07.2024
Operations Manager
Firstsource Transactions
12.2013 - 07.2020
Quality Assurance Manager
Field Support Services
06.1994 - 07.2011
High School Diploma -
Twentynine Palms High School
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