Selema Howard
Chicago,IL
Summary
To established myself in a challenging position that will allow me to demonstrate my skills and provide an opportunity for professional advancement and continued career growth. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Representative position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Robert Half Employment Agency
11.2021 - 02.2024
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer nee ds and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- The job duties may include opening and maintaining customer accounts, resolving product or service problems, and ensuring that clients understand their rights and responsibilities as tenants and homeowners
- Answering incoming calls and taking ownership of applicants issues, working with clients, and providing excellent customer service skills.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Body Contouring Specialist
Body Baby Body Sculpting Spa
04.2017 - 08.2019
- Conduct consultations and provide a thorough and knowledgeable overview of available treatments and services
- Successfully sell & close clients on treatments & products
- Keep the treatment room clean and up to standards.
- Developed strong client relationships through consistent communication and attentive service.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Listened and responded to customer requests and forwarded necessary information to superiors.
Customer Service Representative
Anchor Staffing
04.2015 - 08.2019
- Accountable for the evaluation and credit quality of affordable multifamily loans originated by the Authority
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Review loan proposals for credit risk, obtain all necessary approvals, oversee the preparation and issuance of term sheets, application letters, & commitments, and see each approved loan through to closing
- Work on diverse affordable multifamily lending transactions, which requires analyses of data from a variety of sources, including third-party reports, internal data, property-level cash flows & valuations, borrower credit evaluations, and real estate market trends.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Christian Fenger High School
Chicago06.1992
Skills
- Self-motivated and energetic; comfortable with handling a variety of responsibilities
- Complaint resolution
- Proficient computer skills; including typing, Microsoft Word, Excel and PowerPoint
- Able to effectively interact with customers, coworkers and management
- Excellent oral and written communication skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
Timeline
Customer Service Representative
Robert Half Employment Agency
11.2021 - 02.2024
Body Contouring Specialist
Body Baby Body Sculpting Spa
04.2017 - 08.2019
Customer Service Representative
Anchor Staffing
04.2015 - 08.2019
High School Diploma -
Christian Fenger High School
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