Selena Khurana

Assouline Back End Systems not Implemented

• Implemented Netsuite, Celigo and Asana
• Conducted thorough evaluations of third-party applications prior to deployment, ensuring compatibility with existing systems architecture and adherence to company security standards.
• Built roadmap of Netsuite, Celigo and Asana features to add and enhance Assouline's business goals

Assouline - Integration Projects

• Integrated several successful IT backend platforms with Celigo to 3PLS around the world (US, EU and APAC), frontend platforms (Shopify) and ERP systems (Netsuite)
• Built an IT pipeline for Saudi Arabia Flagship store connecting several restaurant & food POS systems to Assouline's back end systems
• Integrated Global-E to all Celigo flows between Shopify, Netsuite and all 3PLs

Systems Manager / Admin

• Netsuite, Celigo and Shopify Admin & project manager for all IT Projects - lead third party developer consultants
• Configured new Shopify retail & e-commerce stores while working with Shopify developers to enhance front end and back end experience
• Responded to incidents quickly, troubleshot problems and corrected faults.
• Optimized IT performance by conducting regular system audits, identifying areas for improvement, and implementing necessary upgrades.
• Introduced automation solutions to improve efficiency in routine tasks, allowing staff to focus on more strategic initiatives.

Cybersecurity Implementation

• Wrote new cybersecurity protocols for the expansion of Assouline
• Communicated with third party cybersecurity team to optimize cybersecurity systems

E-Commerce Analyst

• Enhancing digital innovation in Shopify - working with all national & international boutiques and online stores
• Ideated and developed new IT strategies to recommend Assouline for a seamless customer journey

Netsuite, Celigo & Shopify Admin

• Used ticketing systems to manage and process support actions and requests.
• Configured hardware and granted system permissions to new employees.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Assisted with updating technical support best practices for use by team.

Incident Response Lead for Tracfone Brands

• Led 20 high priority tickets at a time that needed immediate attention, which impacted customer journey and business operations
• Facilitate meetings cross-functionally to handle software projects to completion with tools, such as Jira, Confluence
• Wrote JQL queries to create searches for development team and optimize productivity
• Assisted in user acceptance testing

IT Project Analyst Functions

• Maintained database systems to track and analyze operational data.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.

• Set up and analyzed competitive market data with Google Analytics that correlated with customer attrition
• Maintained a deep understanding of market trends and competitor offerings, utilizing this knowledge to inform decisions on product features and specifications.
• Evaluated and improved existing products by conducting competitive analyses and identifying areas for enhancement.

• Consistently met or exceeded individual sales goals while contributing to overall store success.
• Developed strong relationships with customers, resulting in repeat business and loyalty.
• Handled customer inquiries and resolved issues promptly, maintaining a positive shopping experience for all patrons.