Selena Alas
Tampa,FL
Summary
Experienced medical office manager with a strong background in office settings, specializing in keyboarding and data entry responsibilities. Demonstrates extensive knowledge of medical reception tasks, medical terminology, and paperwork processing requirements. Proficient in assisting with charts and insurance billing, as well as surgery scheduling and verification. Skilled at maintaining balanced schedules, organizing office workflow, and facilitating efficient communications to support both patients and practitioners.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Regional Office Manager
Certified Foot & Ankle Specialists
01.2022 - Current
- Managing 3 high volume podiatry offices
- Supported patients' needs and maintained strict confidentiality of medical and personal data
- Maintained up-to-date system with current personal, financial and clinical details for each patient
- Assisted with billing, verifying patients' insurance eligibility and benefits, preparing statements and submitting claims
- Coordinated referrals and organizing related records
- Offered skilled support to licensed nursing professionals and office practitioners, promoting smooth appointment flow
- Scheduled and participated in staff meetings to discuss development for providing quality service
- Received, answered and responded to telephone calls
- Corresponded with insurance companies to process claims of patients
- Scheduled patient appointments in EMR system
- Coordinated patient admissions through proactive communication with hospital personnel
- Transcribed physician notes, detailing diagnosis or recommendations
- Scheduled x-rays and lab work for patients
- Obtain authorization and benefit verification for surgeries along with surgery scheduling
- Maintained office supply inventory as well as ordering
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Facilitated smooth patient transitions from surgery to recovery by providing comprehensive post-operative care, including pain management and wound care.
- Compiled and analyzed sales and marketing reports for marketing executives and provided executive summaries.
- Maximized employee performance with hands-on training and close mentoring
- Managed daily workloads by organizing schedules and delegating tasks
Home Health Care Aide
Honor health care management
12.2018 - 01.2022
- Kept client treatment on-track by consistently administering prescribed medications
- Boosted client wellbeing through social, mental and physical support
- Minimized safety hazards, arranging living spaces to meet patient needs
- Assisted home-bound individuals with personal hygiene and care needs to maintain health and dignity
- Documented provided care, submitting notes and information to supervisor
- Improved client nutrition with specialized diet preparation and monitoring
- Recognized emergency situations and managed following procedures
- Protected clients during transfers between seating, beds and wheelchairs
- Avoided bed sores and new infections through patient rotation and movement
- Escorted clients to appointments, providing transportation, assistance and companionship
- Supported patients and families with advice and instructions
- Tracked recovery progress, reporting concerns to healthcare team
- Collected vital signs, recording blood pressure, pulse and temperature
- Met mobility requirements through patient exercises and walks
- Washed, sanitized and changed dressings for wounded patients
Assistant Customer Service Manager
Foodlion
06.2014 - 12.2018
- Enhanced team efficiency and performance by implementing more effective training strategies and mentoring both new and established employees in key procedures
- Kept department efficient by handling opening, closing and routine operations management tasks
- Satisfied store safety requirements and Health Department standards by maintaining clean and organized areas
- Satisfied customers with speedy deliveries and accurate orders, working with team members to quickly handle problems
- Drove customer satisfaction with swift and successful handling of escalated complaints
- Coordinated daily department workflow to maximize customer service team productivity
- Oversaw department budget and maintained adherence to meet corporate targets
- Organized department files and maintained accurate information databases
- Managed accurate team payroll for personnel, verifying and submitting accurate time reports
- Oversaw employee recruitment, training and onboarding processes
- Maximized employee performance with hands-on training and close mentoring
- Managed daily workloads by organizing schedules and delegating tasks
Education
Diploma -
Dixie hollins high school
12.2014
Skills
- Team management
- Medical Scheduling
- Patient Care
- Insurance Verification
- Medical office management
- EMR Systems
- Medication Administration
Certification
- First Aid Certification
- Certified Medication Technician
- CPR Certification
Personal Information
Authorized To Work: US
Timeline
Regional Office Manager
Certified Foot & Ankle Specialists
01.2022 - Current
Home Health Care Aide
Honor health care management
12.2018 - 01.2022
Assistant Customer Service Manager
Foodlion
06.2014 - 12.2018
Diploma -
Dixie hollins high school
- First Aid Certification
- Certified Medication Technician
- CPR Certification
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