Selena Alvarez
Tustin,CA
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
5
5
years of professional experience
Work History
Live-in Nanny
Private Family
Costa Mesa, USA
2026.06 - Current
- Managed feeding, burping, diaper changes, bathing, and sleep routines to support baby's healthy development.
- Monitored and communicated baby's daily schedule, needs, milestones to parents, ensuring alignment on care approach.
- Demonstrated patience and attentiveness while caring for children, fostering a nurturing environment.
Guest Advocate
Target
El Cajon, USA
2021.11 - 2026.06
- Assisted guests with product inquiries and provided friendly, knowledgeable service.
- Provided friendly, efficient service to assist customers with purchases, returns, and product inquiries.
- Managed checkout process efficiently, ensuring smooth transactions for guests.
- Maintained clean and organized sales floor to enhance guest shopping experience.
- Trained and supported new employees in meeting customer service expectations.
Education
Associate of Arts -
Grossmont College
Remote2026-07
High school diploma - El Cajon, CA
Valhalla High School
El Cajon, CA 2021-01
Skills
- Childcare management
- Employee training
- Cash handling expertise
- Time management
- Communication skills
- Customer service
- Mathematical aptitude
Timeline
Live-in Nanny
Private Family
2026.06 - Current
Guest Advocate
Target
2021.11 - 2026.06
Associate of Arts -
Grossmont College
High school diploma - El Cajon, CA
Valhalla High School