Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Selena Aragon

Oceanside

Summary

Dynamic BDC Service Representative at Millenium Toyota with a proven track record in enhancing customer engagement and reducing no-show rates through effective appointment scheduling. Skilled in CRM software and adept at multitasking, I consistently drive results and foster teamwork to elevate the overall customer experience.

Knowledgeable Service BDC Rep with solid background in customer service and communication. Proven ability to manage client interactions effectively and resolve issues promptly. Demonstrated skills in handling high-volume calls and coordinating with service departments to ensure customer satisfaction.

Overview

7
7
years of professional experience

Work History

BDC Service Representative

Millenium Toyota
01.2023 - Current
  • Delivered product and service information to customers and identified upselling opportunities to maintain and increase income streams from customer relationships.
  • Contributed ideas during team meetings that led to innovative solutions for enhancing the overall customer experience at the dealership.
  • Provided support to other BDC representatives during peak hours, maintaining high levels of productivity and customer satisfaction.
  • Developed strategies for outbound call campaigns, resulting in increased bookings for service appointments.
  • Answered incoming customer calls to solve problems, enter orders and complete follow-up procedures.
  • Managed multiple communication channels, including phone calls, emails, and online chat platforms, ensuring prompt responses to customer inquiries.
  • Reduced no-show rates by diligently confirming appointments via phone or email reminders.
  • Utilized CRM software to efficiently track customer interactions, monitor progress on sales leads, and provide reports for management review.
  • Educated customers on product and service benefits, explaining features and answering questions.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Set up appointments with interested customers according to schedule availability.
  • Made average of 100-150 outbound and inbound calls per day.

Bookkeeping Administrative Assistant

Rainbow Car Wash
08.2020 - 02.2023
  • Managed accounts payable and receivable tasks, maintaining accurate records and reducing errors.
  • Implemented efficient filing systems for easy access to important financial documents, improving overall organization within the department.
  • Improved financial accuracy by maintaining organized and up-to-date financial records.
  • Streamlined bookkeeping processes for increased efficiency and time management.
  • Maintained compliance with all regulatory requirements, ensuring timely submission of necessary reports and documentation.
  • Ensured timely invoicing and payment tracking, resulting in improved cash flow management.
  • Facilitated effective communication between finance department staff members through clear documentation practices and regular updates on progress toward goals.
  • Reduced discrepancies in financial statements by conducting thorough reconciliations on a regular basis.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Inspected account books and recorded transactions.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Input financial data and produced reports using Greet Office,Back Office, Microsoft Office, and Auto Integrate.
  • Matched purchase orders with invoices and recorded necessary information.

Fleet Administrator

Enterprise Holdings
09.2018 - 02.2023
  • Maintained optimal inventory levels of spare parts, leading to quicker turnaround times on repairs and minimizing vehicle downtime.
  • Managed daily operations and oversaw a team of technicians, ensuring high-quality workmanship and timely completion of assigned tasks.
  • Conducted regular audits of maintenance records to ensure proper documentation and adherence to established procedures by all team members.
  • Implemented cost-saving measures through the negotiation of bulk fuel purchase agreements resulting in reduced fuel expenses across the entire fleet.
  • Coordinated efforts between multiple departments to ensure seamless integration of new vehicles into the existing fleet infrastructure.
  • Evaluated third-party service providers, selecting only those that met strict quality standards while offering competitive pricing options for necessary services.
  • Developed strong relationships with vendors to secure competitive pricing on parts and services, ultimately reducing operational costs.
  • Provided all drivers with pertinent safety materials regarding rules and regulations.
  • Supervised maintenance team and effectively delegated assignments to optimize processes.
  • Trained drivers to manage time effectively, improving overall mileage performance.

Fleet Maintenance Manager

Hertz Car Rental
09.2018 - 03.2022
  • Enhanced fleet efficiency by implementing preventive maintenance programs and monitoring vehicle performance.
  • Implemented inventory control systems for parts and supplies, minimizing waste and optimizing stock levels.
  • Maximized equipment lifespan through diligent oversight of regular servicing schedules, extending the useful life of assets while minimizing costs associated with premature replacements.
  • Collaborated with transportation managers to determine optimal routes and schedules, factoring in vehicle maintenance needs where necessary.
  • Led a successful transition to paperless record-keeping system that facilitated more efficient data retrieval and reporting processes.
  • Reduced downtime for repairs by conducting thorough inspections and addressing potential issues promptly.
  • Improved repair turnaround times with streamlined workflows and efficient allocation of resources.
  • Conducted regular performance assessments of maintenance team members, offering constructive feedback to drive continuous improvement in their skills and capabilities.
  • Coordinated with vendors and suppliers to secure quality parts at competitive prices, reducing overall expenses.

Education

Associate of Science -

Nassau Boces Adult Career & Technical Education
Westbury, NY
06-2022

Central Highschool Of ValleyStream
Valley Stream, NY
06-2014

Skills

  • Strong multitasking
  • Goal-oriented mindset
  • Call center experience
  • Appointment scheduling
  • CRM software expertise
  • Performance tracking
  • Follow-up procedures
  • Goal oriented
  • Appointment setting
  • Follow-up calls
  • Positive attitude
  • Teamwork
  • Teamwork and collaboration
  • Quick thinking
  • Attention to detail
  • Problem-solving abilities
  • Effective communication
  • Verbal and written communication
  • Customer engagement
  • Goal driven
  • Inbound and outbound calls
  • Microsoft office
  • Outbound and inbound calls
  • Flexible schedule
  • Data entry
  • Task prioritization
  • Product knowledge
  • Analytical thinking
  • Documentation
  • Payment processing
  • Record keeping
  • Time management abilities
  • Written communication
  • Quality assurance
  • Email etiquette
  • Data analysis

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

BDC Service Representative

Millenium Toyota
01.2023 - Current

Bookkeeping Administrative Assistant

Rainbow Car Wash
08.2020 - 02.2023

Fleet Administrator

Enterprise Holdings
09.2018 - 02.2023

Fleet Maintenance Manager

Hertz Car Rental
09.2018 - 03.2022

Associate of Science -

Nassau Boces Adult Career & Technical Education

Central Highschool Of ValleyStream

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