Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Selena Avila

Kenosha,WI

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Motivated management team member with multiple years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Motivational leader and organizational problem-solver with team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success.

Overview

6
6
years of professional experience

Work History

Delivery Driver

DoorDash
Racine, WI
09.2020 - Current
  • Navigated routes with relevant map programs and GPS systems.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Reviewed and verified invoices and purchase requests to confirm accuracy.
  • Monitored fuel level throughout shift and refueled when necessary.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Notified customers of delays to decrease calls to support.
  • Transported and safely delivered items to prevent damage or loss.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Provided excellent customer service by answering inquiries about products or services being delivered.

Assistant Manager

Speedway Gas Station
Racine, WI
06.2023 - 10.2023
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.

Shift Leader

Bp Kenosha Travel Plaza
Kenosha, WI
03.2023 - 06.2023
  • Identified needs of customers promptly and efficiently.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Maintained positive working relationship with fellow staff and management.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Checked orders for quality and completeness.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Handled customer inquiries in a timely manner while providing accurate information regarding fuel transctions
  • Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Resolved customer complaints promptly and professionally.
  • Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.

Cashier

KFC
Racine, WI
10.2022 - 01.2023
  • Fostered relationships with customers to expand customer base and retain business.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Answered customer questions and provided store information.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Issued receipts, refunds, credits or change due to customers.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Used suggestive selling techniques to promote add-on sales.
  • Improved overall customer purchasing experiences to promote steady revenue.

Receiving Clerk

AOA Lab
Sturtevant, WI
10.2021 - 04.2022
  • Operated inventory management software and completed tasks using Oracle applications.
  • Communicated with carrier representatives to follow specific procedures and make special delivery arrangements.
  • Traced missing material and shipments through vendor and customer communications.
  • Obtained required documentation to process shipments and support movement.
  • Ensured timely processing of receipts into Oracle system.
  • Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
  • Reviewed work orders to check correctness of deliveries.
  • Determined shipping methods, routes or rates for materials to be shipped.
  • Troubleshot issues related to shipping and receiving in compliance with corporate procedures.

Office Assistant

Planeview Travel Plaza
Oshkosh, WI
11.2020 - 09.2021
  • Opened, sorted and routed incoming mail and prepared outgoing mail.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
  • Maintained business records by updating customer information.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Maintained and updated filing, inventory and database systems, manually or using computer.
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
  • Developed organizational filing systems for confidential customer records and reports.
  • Collected and coded various documents to prepare for filing, storage and processing.
  • Inventoried and ordered materials, supplies and services.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Collaborated with others to discuss new opportunities.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Warehouse Receiving Clerk

Labor Solutions of Wisconsin
Kenosha, WI
03.2018 - 10.2020
  • Coordinated with other departments regarding supply needs or concerns.
  • Utilized scanners to track shipments through the system accurately.
  • Scheduled shipments and planned logistics to reserve sufficient storage space for incoming items.
  • Traced missing material and shipments through vendor and customer communications.
  • Recorded shipment data for reporting, accounting or recordkeeping purposes.
  • Received incoming shipments and verified contents against packing slips.
  • Ensured proper labeling of all items before placing them in their respective locations.
  • Checked for discrepancies between physical count and computer-generated reports.
  • Provided support to shipping clerks when needed during peak hours.
  • Obtained required documentation to process shipments and support movement.
  • Inspected and recorded incoming and outgoing orders for count, damage and dates.
  • Prepared documentation to track and report on damaged or missing items.
  • Resolved issues related to incorrect deliveries or customer complaints promptly.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
  • Knowledge and experience of handling inventory using WMS system, and processing receipts of product using CMS system.

Education

High School Diploma -

Reuther Central Highschool
Kenosha, WI
06-2017

Some College (No Degree) -

Gateway Technical College
Kenosha, WI

Skills

  • Quality Assurance
  • Order Verification
  • GPS Navigation
  • Time Management
  • Problem-Solving
  • Customer Service
  • Attention to Detail
  • Exceptional Written and Verbal Communication Skills
  • Task Delegation
  • Sales Monitoring
  • Employee Performance Evaluations
  • Team Motivation
  • Customer Relations
  • Sales Reporting
  • Sales Strategies
  • Retail Operations
  • Money Handling
  • Shipping and Receiving
  • Inspection and Quality Control
  • Self-Motivated and Independent
  • Warehousing Operations
  • Shipment Tracking
  • Teamwork and Cooperation
  • Inventory Management
  • Punctual and Reliable
  • Records Management
  • Warehouse Software Systems
  • Inventory Software

References

References available upon request.

Timeline

Assistant Manager

Speedway Gas Station
06.2023 - 10.2023

Shift Leader

Bp Kenosha Travel Plaza
03.2023 - 06.2023

Cashier

KFC
10.2022 - 01.2023

Receiving Clerk

AOA Lab
10.2021 - 04.2022

Office Assistant

Planeview Travel Plaza
11.2020 - 09.2021

Delivery Driver

DoorDash
09.2020 - Current

Warehouse Receiving Clerk

Labor Solutions of Wisconsin
03.2018 - 10.2020

High School Diploma -

Reuther Central Highschool

Some College (No Degree) -

Gateway Technical College

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Selena Avila