Selena Avila
Tulsa,OK
Summary
Proven leader in staff management and customer relations, excelling at Jenks Public Schools with a track record of enhancing team productivity and guest satisfaction. Mastered money handling and staff training, significantly improving service quality and efficiency. Demonstrates exceptional product knowledge and a commitment to maintaining high safety standards. Knowledgeable Child Nutrition Worker with two years of experience working as a assistant manager. Strong and accurate recordkeeping skills with positive outlook and excellent relationships with co-workers and children. Safely operates all cafeteria equipment.
Overview
6
6
years of professional experience
Work History
Child Nutrition Assistant Manager
Jenks Public Schools
01.2022 - Current
- Participated in professional development workshops focusing on child nutrition trends, regulations, and best practices to continuously enhance skills as a Child Nutrition Assistant.
- Increased efficiency by organizing food preparation areas and streamlining daily processes.
- Maintained a clean and sanitary kitchen environment, adhering to health and safety guidelines.
- Streamlined communication processes between kitchen staff members to improve collaboration and overall team performance.
- Provided excellent customer service while interacting with students, parents, teachers, and administrators on a daily basis regarding meal services.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Call Agent
Alorica
06.2021 - 08.2021
- Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
- Built strong customer relationships with empathetic communication and active listening skills.
- Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
- Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
- Maintained high call quality standards by adhering to company guidelines and protocols.
Host
Cracker Barrel Old Country Store
09.2018 - 06.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
To-Go Server
Cracker Barrel Old Country Store
09.2018 - 06.2021
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
Server
Cracker Barrel Old Country Store
09.2018 - 06.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
High School Diploma -
Jenks Public Schools
Jenks, OK05.2019
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Staff Management
Timeline
Child Nutrition Assistant Manager
Jenks Public Schools
01.2022 - Current
Call Agent
Alorica
06.2021 - 08.2021
Host
Cracker Barrel Old Country Store
09.2018 - 06.2021
To-Go Server
Cracker Barrel Old Country Store
09.2018 - 06.2021
Server
Cracker Barrel Old Country Store
09.2018 - 06.2021
High School Diploma -
Jenks Public Schools
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