Selena Avila
San Antonio,TX
Summary
Healthcare professional with proven track record in managing front-desk operations, patient scheduling, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient communication, appointment coordination, and administrative support.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
San Antonio Asthma & Allergy Clinic
11.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Processed referral requests from patients, doctors and other health care professionals.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Assist with medical billing and coding, verifying and submitting Immunotherapy for all shot patients.
Team Leader, COVID-19 PCR Testing Site
Rapid Response Physicians
08.2020 - 05.2022
- Ensured compliance with local, state, and federal regulations governing COVID-19 testing protocols.
- Coordinated with healthcare professionals to ensure accurate diagnosis and timely reporting of test results.
- Addressed patient concerns promptly, providing clear communication regarding test procedures and results interpretation.
- Enhanced team performance through regular coaching, feedback, and performance evaluations.
- Handled sensitive patient information with utmost care, ensuring strict compliance with privacy and data protection guidelines.
- Completed data entry tasks with accuracy and efficiency.
- Report daily activity to higher ups and maintain the most up to date PPE requirements and training procedures.
- Main office located in Kingsville, TX. Main site and mobile clinics closed once COVID-19 slowed down.
Law Office Receptionist
Law Offices of Jeffrey Akins
10.2019 - 03.2020
- Maintained a high level of professionalism and discretion when dealing with sensitive client matters by adhering to strict confidentiality protocols.
- Promoted confidentiality by properly handling sensitive information and adhering to privacy regulations within the law office environment.
- Maintained a clean and welcoming reception area, providing a positive first impression for clients visiting the office.
- Supported attorneys in maintaining their calendar appointments up-to-date while avoiding scheduling conflicts or double bookings.
- Office temporarily closed due to COVID-19 shut down.
Education
No Degree - Medical Assistant Admin. / Billing And Coding
MedCertify
San Antonio03-2025
Skills
- Appointment management
- Reminder calls
- EMR / EHR
- Insurance verifications
- Medical data entry
- Co-payment collection
- Patient consent verification
- Microsoft ( word, outlook, excel )
- Medical Terminology
- Some Billing and Coding
Languages
Spanish
Professional Working
Timeline
Medical Receptionist
San Antonio Asthma & Allergy Clinic
11.2022 - Current
Team Leader, COVID-19 PCR Testing Site
Rapid Response Physicians
08.2020 - 05.2022
Law Office Receptionist
Law Offices of Jeffrey Akins
10.2019 - 03.2020
No Degree - Medical Assistant Admin. / Billing And Coding
MedCertify
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