SELENA AVILA
Summary
Detail-oriented customer service professional with over two years of experience in fast-paced environments. Demonstrates strong multitasking abilities and a positive attitude, effectively addressing customer needs while fostering team collaboration. Demonstrated success in elevating customer satisfaction through approachable and efficient service delivery.
Overview
3
3
years of professional experience
1
1
Certification
Work History
STUDENT HAIRSTYLIST
Paul Mitchell the School at Campus
Sacramento, CA, USA
01.2025 - 02.2026
- Schedule client appointments.
- Consult with the client on their preferences.
- Provided clients with education on proper nail, hair, and skin care.
- Sell products to help style their hair.
RETAIL SALES REPRESENTATIVE
T-Mobile
Lincoln, CA, USA
07.2025 - 10.2025
- Collaborated with team members to meet sales goals and improve service quality.
- Maintained cleanliness and organization of the sales floor at all times.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
CASHIER/SERVER
El Portal Taqueria
Lincoln, CA, USA
05.2025 - 07.2025
- Provided exceptional customer service by ensuring guests' needs were met to the best of my ability.
- Maintained a positive, outgoing personality so that the guests felt welcome.
- Patiently and accurately took orders, adjusted orders to their liking, and recommended multiple options to what would best suit their palate.
- Took phone orders with a positive attitude, being clear and concise.
- Handled cash and credit card transactions, as well as evenly distributed tips at the end of shifts.
- Made sure everything was organized, neat, and ready for the next day.
CASHIER/SERVER
Los Cabos Grill
Roseville, CA, USA
05.2023 - 06.2024
- Provided exceptional customer service by making sure guests' needs were met to the best of my ability, accurately taking orders, and having a positive attitude.
- Worked efficiently with the team to ensure everything ran smoothly during busy hours, and made sure everything was ready for closing.
- Handled cash and credit card transactions, and balanced the cash drawer at the ends of each shift.
Education
HIGHSCHOOL DIPLOMA -
Marysville High School
Marysville, CA05.2024
COSMETOLOGY LICENSE - undefined
Paul Mitchell The School at Campus
Sacramento, CA02.2026
Skills
- Customer service
- Adaptability
- Phone etiquette
- Communication
- Appointment scheduling
- Cash handling
- Inventory management
- Bilingual
Certification
- CPR Certification
Languages
English
Spanish
Timeline
RETAIL SALES REPRESENTATIVE
T-Mobile
07.2025 - 10.2025
CASHIER/SERVER
El Portal Taqueria
05.2025 - 07.2025
STUDENT HAIRSTYLIST
Paul Mitchell the School at Campus
01.2025 - 02.2026
CASHIER/SERVER
Los Cabos Grill
05.2023 - 06.2024
COSMETOLOGY LICENSE - undefined
Paul Mitchell The School at Campus
HIGHSCHOOL DIPLOMA -
Marysville High School