Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Selena Bates

Fayetteville,NC

Summary

Knowledgeable, dedicated, and compassionate Certified Medical Assistant with over eight years of hands-on experience supporting patients in high-volume clinical settings. Skilled in both front and back office operations, including patient intake, triage, vital signs, EHR documentation, insurance verification, and prior authorizations. Known for being dependable, adaptable, and highly detail-oriented, with a strong focus on quality, safety, and culturally competent care.

Currently pursuing a Bachelor of Social Work (BSW) at Methodist University to advance into a more holistic, advocacy-based role in healthcare. Passionate about addressing the social determinants of health, reducing health disparities, and serving vulnerable populations through education, care coordination, and community outreach. Proven ability to build rapport with patients from diverse backgrounds, foster trust, and work collaboratively with interdisciplinary teams to ensure continuity of care.

Aspiring to blend clinical knowledge with social work principles to become a well-rounded, client-centered professional who supports individuals and families not only through treatment, but also through life’s broader challenges—whether mental health needs, discharge transitions, housing insecurity, or access to community services. Brings a unique blend of medical insight and social service commitment to every interaction, with the goal of making a meaningful, long-term impact.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Medical Assistant

Best Day Psychiatry and Counseling
Fayetteville, NC
05.2022 - Current
  • Coordinate patient discharges by arranging follow-up appointments and services.
  • Facilitate communication between patients, families, insurance companies, and external providers.
  • Assist with resource referrals and educate patients on their aftercare plans.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Educated patients on healthcare topics such as nutrition and disease prevention methods.

Certified Medical Assistant (CMA)

Cape Fear Valley Health System
Fayetteville, NC
07.2021 - 04.2022
  • Supported physicians in fast-paced clinical settings.
  • Assisted patients with discharge instructions and care plans.
  • Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
  • Maintained patient confidentiality in accordance with HIPAA regulations.
  • Prepared specimens for laboratory testing and performed routine laboratory tests.
  • Performed clerical tasks such as transcribing dictation from physicians or coding patient information into electronic databases.
  • Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
  • Answered patient calls promptly and directed inquiries to the appropriate department when needed.

Medical Assistant

Ferncreek Cardiology
Fayetteville, NC
01.2016 - 06.2018
  • Scheduled patient appointments and coordinated referrals.
  • Conducted rooming procedures, triage, and follow-up calls.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Administered injections, medications and treatments as directed by the physician.
  • Inspected equipment to ensure proper working order prior to use on patients.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.

Care Coordinator

Carnet Health Services
San Antonio, TX
10.2014 - 03.2017
  • Responded to patient needs and facilitated access to healthcare resources.
  • Logged service data and made improvement recommendations to leadership.
  • Maintained communication between the family and caregiver and other involved parties regarding the patient's condition.
  • Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
  • Responded promptly to inquiries from patients regarding their care plans.
  • Provided emotional support to patients dealing with difficult health issues.
  • Supported clients during hospital admissions and discharges.
  • Actively participated in staff meetings discussing best practices in patient care coordination.

Caregiver / Personal Assistant

Franklin Park TPC Parkway
San Antonio, TX
02.2015 - 12.2016
  • Provided daily care for elderly patients including personal hygiene and mobility support.
  • Administered medications and coordinated transportation for appointments.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Educated families about available resources for home health care services in the local community.
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Monitored vital signs, including blood pressure, temperature and pulse rate.
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
  • Provided emotional support to clients during difficult times.
  • Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
  • Ensured compliance with all applicable laws, regulations and standards governing home health care services.

Education

Bachelor of Social Work (BSW) -

Methodist University
Fayetteville, NC
05.2026

Associate of Arts Degree - Social Work

Fayetteville Technical Community College
Fayetteville, NC
05.2024

High School Diploma -

Terry Sanford High School
Fayetteville, NC
06.2013

Skills

  • Discharge & Care Planning
  • Patient Education
  • Insurance & Prior Authorizations
  • HIPAA Compliance
  • EMR / EHR (Epic, valant)
  • Triage & Clinical Support
  • Microsoft Office Suite
  • Dementia & Elderly Care
  • Medical Scheduling & Coordination
  • Patient advocacy
  • Crisis intervention
  • Behavioral assessment
  • Interpersonal communication
  • Resource coordination
  • Time management
  • Conflict resolution
  • Emotional intelligence
  • Prescription refills
  • Prioritizing stat orders
  • Medical terminology knowledge
  • Patient management
  • HIPAA compliance
  • Monitoring patient progress
  • Patient care coordination

Certification

Certified Clinical Medical Assistant (CCMA)

Basic Life Support (BLS)

References

References available upon request.

Timeline

Medical Assistant

Best Day Psychiatry and Counseling
05.2022 - Current

Certified Medical Assistant (CMA)

Cape Fear Valley Health System
07.2021 - 04.2022

Medical Assistant

Ferncreek Cardiology
01.2016 - 06.2018

Caregiver / Personal Assistant

Franklin Park TPC Parkway
02.2015 - 12.2016

Care Coordinator

Carnet Health Services
10.2014 - 03.2017

Bachelor of Social Work (BSW) -

Methodist University

Associate of Arts Degree - Social Work

Fayetteville Technical Community College

High School Diploma -

Terry Sanford High School

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Selena Bates