Selena Beers
Saline,MI
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Helpful, quick-learning professional with drive to provide remarkable performance. Outgoing personality with dedicated problem-solving and understanding of efficiency and client care. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.
Hobbies/Interests
- Co-captain of Trail Sisters running group
- Chancel Choir
- Acoustic guitar
- Golf
Overview
17
17
years of professional experience
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work History
Medical Receptionist
Trinity Health
06.2021 - Current
- Coordinated 200+ patient scheduling weekly, check-in, check-out and payments for billing.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Leasing Consultant
Cabrio Properties
02.2018 - 05.2021
- Managed online listings for over 50 properties, ensuring accurate information was available for potential tenants at all times.
- Collected and maintained careful records of rental payments and payment dates.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Customer Service Manager
Footnotes Ballroom Company
06.2017 - 03.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Maintained and processed invoices, deposits, and money logs.
Catering Sales Assistant
Katherine's Catering
12.2017 - 01.2018
- Increased event bookings by 20% by efficiently responding to inquiries and providing detailed information on catering services.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Operations Manager
Marriott
06.2016 - 12.2017
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed payroll processing reported financial data and updated financial records in ledgers and journals.
Front Desk Manager
Marriott
02.2016 - 06.2016
- Prepared weekly employee work schedules for 15 employees to meet operational needs.
- Kept accounts in balance and ran daily reports to verify totals.
Assistant Front Desk Manager
Sheraton Hotels
11.2015 - 02.2016
- Assisted in developing staff schedules, ensuring adequate coverage during peak hours and special events.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Assistant Front Desk Manager
Marriott
04.2015 - 10.2015
- Supervised front desk staff consisting of 10 employees.
- Maintained accurate financial records, processing payments and balancing cash drawers daily.
Server
The Banks Alehouse
04.2015 - 10.2015
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers by 30% minimum.
Guest Experience Supervisor
HAP Alaska-Yukon
04.2015 - 05.2015
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Created and managed accurate occupancy forecasts and budgets for a 214 room hotel.
Server
Blue Cow Cafe
08.2013 - 04.2015
- Served food and beverages promptly with focused attention to customer needs.
- Worked with Aloha POS system to place orders, manage bills, and handle complimentary items.
New Hire Coordinator
Ferris State University
08.2011 - 04.2015
- Developed and implemented onboarding and orientation programs for new employees.
- Assisted with writing job postings and job descriptions for boards.
- Scheduled interviews for applicants and onboarding for new hires with departments in this 200-person company.
Guest Experience Team Leader
HAP Alaska-Yukon
04.2014 - 08.2014
- Conducted regular team meetings for 10-30 employees to discuss goals, expectations, and progress towards achieving high levels of guest satisfaction.
- Kept accounts in balance and ran daily reports to verify totals.
Resident Advisor
Ferris State University
08.2010 - 05.2012
- Developed strong relationships with 50+ residents, fostering a supportive and inclusive living community.
- Mentored and coached 30 students to foster positive relationships and encourage successful academic achievement.
Day Camp Counselor
Marshall Recreation
01.2008 - 08.2010
- Built and maintained positive relationships with 100+ campers, 8 staff members, and countless families.
- Enhanced camper experience by implementing fun and educational activities tailored to various age groups K-8th grade.
Gym Receptionist
Curves Fitness
08.2008 - 06.2009
- Enhanced gym member experience by providing exceptional customer service at our front desk.
- Assisted with monthly financial reporting tasks including revenue tracking from membership sales-aiding in informed business decisions.
Food Service Cashier
Binder Park Zoo
04.2007 - 10.2007
- Operated cash register systems efficiently, quickly inputting orders and processing payments for fast service turnaround times.
- Contributed to increased sales by 40% by upselling menu items whenever appropriate based on customer preferences.
Education
Bachelor of Science - Hospitality Administration And Management
Ferris State University
Big Rapids, MI12.2014
High School Diploma -
Marshall High School
Marshall, MI06.2009
Skills
- Office Administration
- Records Management
- Bookkeeping
- HR policies and procedures
- Training and mentoring
- Data Analysis
- Michigan Real Estate License
- Property Management
- Leasing and sales
- Works well independently
- Excellent teamwork
- Attention to Detail
Timeline
Medical Receptionist
Trinity Health
06.2021 - Current
Leasing Consultant
Cabrio Properties
02.2018 - 05.2021
Catering Sales Assistant
Katherine's Catering
12.2017 - 01.2018
Customer Service Manager
Footnotes Ballroom Company
06.2017 - 03.2020
Operations Manager
Marriott
06.2016 - 12.2017
Front Desk Manager
Marriott
02.2016 - 06.2016
Assistant Front Desk Manager
Sheraton Hotels
11.2015 - 02.2016
Assistant Front Desk Manager
Marriott
04.2015 - 10.2015
Server
The Banks Alehouse
04.2015 - 10.2015
Guest Experience Supervisor
HAP Alaska-Yukon
04.2015 - 05.2015
Guest Experience Team Leader
HAP Alaska-Yukon
04.2014 - 08.2014
Server
Blue Cow Cafe
08.2013 - 04.2015
New Hire Coordinator
Ferris State University
08.2011 - 04.2015
Resident Advisor
Ferris State University
08.2010 - 05.2012
Gym Receptionist
Curves Fitness
08.2008 - 06.2009
Day Camp Counselor
Marshall Recreation
01.2008 - 08.2010
Food Service Cashier
Binder Park Zoo
04.2007 - 10.2007
Bachelor of Science - Hospitality Administration And Management
Ferris State University
High School Diploma -
Marshall High School
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