Summary
Work History
Education
Skills
Languages
Timeline
Generic

Selena Belcher

McAllen

Summary

Reliable and personable professional with over 7 years of experience in customer service, tutoring, and administrative support across educational and retail settings. Adept at managing multiple responsibilities with attention to detail, adapting to individual needs, and maintaining a welcoming, organized environment. Skilled in one-on-one support services, front-desk operations, time management, and point-of-sale systems. Committed to delivering excellent service, clear communication, and efficient day-to-day support in both customer-facing and behind-the-scenes roles.

Work History

Tutor

ECF
2016 - 2020
  • Provided homework assistance using specific curriculum and materials.
  • Supported students with helpful study habits and exam strategies.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
  • Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
  • Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
  • Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.

Retail Sales Associate

Fast Forward L L C
2015 - 2016
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.

Retail Sales Associate

Benjamin's Surf And Skate
2013 - 2015
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Education

Associate of Arts - Teaching EC-6: 4-8 Special Education

Del Mar College
Corpus Christi, TX
05-2018

Associate of Arts - Foreign Languages (Spanish)

Del Mar College
Corpus Christi, TX
05-2018

Skills

  • Customer Service
  • Patience and Empathy
  • Reliability and Punctuality
  • Cash Register Operation
  • Time Management
  • Organization and Preparation
  • In-Person Tutoring
  • Group Tutoring
  • Online Tutoring
  • Team Work and Collaboration

Languages

Spanish
Native or Bilingual

Timeline

Tutor

ECF
2016 - 2020

Retail Sales Associate

Fast Forward L L C
2015 - 2016

Retail Sales Associate

Benjamin's Surf And Skate
2013 - 2015

Associate of Arts - Teaching EC-6: 4-8 Special Education

Del Mar College

Associate of Arts - Foreign Languages (Spanish)

Del Mar College

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