Selena Bell
Hermitage,TN
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
6
6
years of professional experience
Work History
Front Office/Business Coordinator
Howard Dentistry
03.2022 - Current
- Enhanced patient experience by managing front office operations efficiently and professionally.
- Streamlined appointment scheduling processes for improved patient satisfaction and reduced wait times.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors.
- Facilitated timely check-in and check-out procedures, streamlining patient flow through the clinic.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Coordinated referrals to specialists or other healthcare providers as needed for comprehensive patient care.
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Front Office Lead/Business Coordinator
Nashville Dental Center
06.2020 - 03.2022
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
- Increased office efficiency by implementing a new electronic records management system for seamless data access.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Assisted in training of high-quality dental staff to ensure exceptional patient care.
- Streamlined office operations by regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Established team priorities, maintained schedules and monitored performance.
Lead Toddler Teacher
Fannie Battle Day Home
04.2018 - 02.2020
- Enhanced learning experiences by incorporating age-appropriate technology into daily lessons.
- Increased child engagement with creative lesson plans tailored to individual needs and interests.
- Improved classroom management by establishing clear rules and consistently enforcing consequences for misbehavior.
- Developed strong relationships with parents through regular communication, resulting in increased involvement in their children''s education.
- Implemented effective assessment strategies to monitor student progress and adapt instruction accordingly.
- Designed and implemented an outdoor play area that incorporated natural elements, fostering curiosity and exploration among students.
- Fostered independence in students by introducing practical life skills such as self-care routines, meal preparation tasks, and cleaning responsibilities.
- Served as a mentor for new teachers entering the profession, providing guidance on curriculum planning, instructional strategies, and classroom management.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Education
Sociology and Psychology
GVSU
Allendale, MISociology and Psychology
TSU
Nashville, TNSkills
- Active Listening
- Critical Thinking
- Issue Response Resolution
- Speaking and Writing
- Social Prospectiveness
- Time Management and Multitasking
- Data Input
- Staff training
- Confidential Data Protection
- Accounting Familiarity
- Multi-Live Telephone Systems
- Research and Analytical Skills
Timeline
Front Office/Business Coordinator
Howard Dentistry
03.2022 - Current
Front Office Lead/Business Coordinator
Nashville Dental Center
06.2020 - 03.2022
Lead Toddler Teacher
Fannie Battle Day Home
04.2018 - 02.2020
Sociology and Psychology
GVSU
Sociology and Psychology
TSU
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