Selena Bernal

• Provide oral translation of discussions related to patient referral, new patient registration, patient assessment, treatment planning, admissions, discharge, and other clinical and healthcare-related discussions Schedule imaging scans and follow up with imaging scans yearly according to patient´s need
• Obtain medical supplies for in office procedures and responsible to maintain inventory on clinic supplies medication, and merchandise Interpret clinical, financial, psychosocial, and ethical discussions related to patient care.
• Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
• Maintained clinic's records and files, utilizing proper techniques to keep patient data confidential.
• Optimized appointment scheduling procedures, increasing productivity without sacrificing patient experience or quality of care.
• Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.

• Provide excellent customer service to patients and their families, in person or on telephone
• Answering or referring inquiries
• Responsible for checking in and checking out patients
• Facilitate patient flow by notifying provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff
• Responsible for collecting patient charges, balances, and pre-surgical payments
• Experience in entry and batch maintenance
• Prepare patients for examination and treatment by obtaining histories and vital signs, as well as assisting physicians in preparing for surgeries and physicals
• Provide coordination with hospitals, consulting physicians or community resources whenever appropriate and handling patient inquiries
• Assist patients with scheduling tests and treatments appointments as needed
• Provide office support; assist with office maintenance, sterilize instruments and equipment; prepare, clean, and maintain exam and treatment rooms, as well as supplies and equipment.

Responsible for communicating effectively with other care providers to provide continuity of patient care and needs of customers serve

• Verifying insurance eligibility and coverage prior to treatment
• In charge of creating files, maintaining medical records and performing billing on time
• Also provide CNA services as needed per nurses’ orders and helping patients with their ADL's
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.