SELENA BETTS
Atlanta,United States
Summary
Motivated and self-sufficient professional with a diverse background in veterinary medicine, technology, and customer service. Proven ability to excel in remote environments while managing multiple tasks efficiently. Strong communication skills and a resourceful approach to problem-solving.
Overview
4
4
years of professional experience
Work History
Receptionist
Dogwood Veterinary Specialty & Emergency
07.2023 - Current
- Greeted incoming visitors and clients warmly and professionally, creating a welcoming environment.
- Provided friendly and knowledgeable assistance to clients, addressing inquiries and concerns promptly and courteously.
- Managed multiple tasks simultaneously, including answering phones and emails, scheduling appointments, and processing payments.
- Handled escalated situations with tact and diplomacy, demonstrating empathy and problem-solving skills via phone, email, chat, and in-person.
- Updated and maintained client records accurately and confidentially using veterinary practice management software.
- Coordinated communication between clients and veterinary staff to ensure efficient patient care.
Claims Adjuster
ManyPets Inc.
08.2022 - 07.2023
- Maintained a quality assurance score average of 98% while working remotely, ensuring accuracy and consistency in claim assessments.
- Established and nurtured relationships with policyholders, veterinary hospitals, and other stakeholders to facilitate timely claims resolution.
- Verified and examined veterinary medical records remotely to determine fair and appropriate claim settlements.
- Prepared detailed summaries of damage, payments, and policy coverage for pet owners, providing clear and comprehensive explanations.
- Communicated with policyholders via phone, email, and chat to address inquiries, resolve conflicts, and provide support throughout the claims process.
Front End Developer Apprentice
Quotum Technologies
01.2023 - 05.2023
- Partnered with company mentors to learn best practices in software design and development.
- Collaborated with fellow apprentices and developers to identify and resolve bugs and errors in software projects.
- Wrote clean, clear, and well-tested code for various projects, focusing on front-end development technologies.
- Developed landing pages, dashboards, and online applications using HTML, CSS, JavaScript, TypeScript, and Angular programming languages.
- Contributed to the creation of technical documentation for new software projects in development.
- Utilized development tools such as Figma, GitHub, and Visual Studio Code on a regular basis.
Veterinary Assistant
The Ark Animal Hospital
08.2021 - 08.2022
- Recorded symptoms and documented medical observations in collaboration with veterinarians, assisting in treatment decisions.
- Interpreted veterinary prescription orders, dispensed medications, and provided guidance to pet owners on drug administration.
- Assisted with a variety of surgical procedures, including spays, neuters, mass removals, and laceration repairs.
- Prepared surgical suites, ensuring proper equipment sterilization and medication calculations for patient anesthesia induction.
- Utilized laboratory equipment for diagnostic testing, including biopsies, cytology, urinalysis, and blood work.
- Positioned animals for diagnostic imaging procedures such as x-rays and scans, ensuring patient comfort and safety.
Client Service Representative/Veterinary Assistant
VCA Inc.
01.2020 - 08.2021
- Triaged incoming patients to determine treatment needs and urgency of care.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Fielded over 500 phone calls daily from pet owners, answered questions and took messages for veterinarians.
- Updated and maintained client records accurately using veterinary practice management software.
- Assisted veterinarians with medical procedures, including recording symptoms, dispensing medications, and providing care instructions to pet owners.
- Prepared surgical suites and assisted with surgical procedures, ensuring proper equipment sterilization and patient monitoring.
- Conducted diagnostic tests, including laboratory work and diagnostic imaging procedures, to assist in patient care and treatment decisions.
Education
Bachelor of Science - Health Sciences
Spelman College
Atlanta, GA05.2021
Skills
- Customer Service Excellence
- Veterinary Medicine
- Medical Terminology
- Verbal and Written Communication
- Problem-Solving
- Time Management
- Attention to Detail
- Regulatory Compliance
- Database Management
- Proficient with remote communication software such as Slack, Zoom, and Zendesk
Timeline
Receptionist
Dogwood Veterinary Specialty & Emergency
07.2023 - Current
Front End Developer Apprentice
Quotum Technologies
01.2023 - 05.2023
Claims Adjuster
ManyPets Inc.
08.2022 - 07.2023
Veterinary Assistant
The Ark Animal Hospital
08.2021 - 08.2022
Client Service Representative/Veterinary Assistant
VCA Inc.
01.2020 - 08.2021
Bachelor of Science - Health Sciences
Spelman College
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