Summary
Overview
Work History
Education
Skills
Timeline
Generic

Selena Brown

Romulus

Summary

Friendly and empathetic communicator with passion for helping others. Possesses foundational knowledge in customer service best practices and problem-solving, combined with excellent interpersonal and conflict resolution skills. Dedicated to making positive impact by ensuring customer satisfaction and fostering lasting relationships.

Overview

7
7
years of professional experience

Work History

Guest Service Advocate

Target
11.2021 - 01.2025
  • Supported team members, fostering a collaborative and productive work environment.
  • Improved customer satisfaction by promptly addressing inquiries and resolving issues.
  • Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
  • Assisted in training new employees, sharing best practices for achieving success as a Service Advocate.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Processed refunds and exchanges in accordance with company policy.

Pharmacy Intern

Walgreens Boots Alliance
01.2024 - 12.2024


  • Provided friendly customer service at drop-off and pick-up counters.
  • Streamlined pharmacy workflow by efficiently managing multiple tasks simultaneously, such as data entry, phone calls, and order processing.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Used pharmacy software to enter prescription and insurance information.
  • Followed department policies, procedures and best practices for pharmacy operations.
  • Conducted regular inventory audits to identify and rectify discrepancies, maintaining accurate stock levels.
  • Implemented digital record-keeping system for prescription orders, improving data accuracy and accessibility.
  • Assisted other pharmacy staff with drug inventory, purchasing and receiving.

Resident Assistant

Plymouth Inn/Crystal Creek Assisted Living
12.2017 - 03.2020
  • Responded to room transfers, incident reports, and maintenance requests.
  • Maintained clean, safe, and well-organized resident environment.
  • Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote patient comfort.
  • Assisted residents with daily living activities, promoting independence and dignity.
  • Promoted good oral and personal hygiene by aiding residents with shaving, bathing, and teeth brushing.
  • Maintained confidentiality of resident information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Utilized proper body mechanics and assistance devices when transferring residents, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing resident needs in a timely manner.
  • Provided emotional support for residents during challenging times, fostering a positive healing environment.
  • Reduced resident stress levels through effective communication and active listening skills.
  • Oversaw and maintained residents' rooms, group living areas, and nurse stations.
  • Changed linens in rooms, keeping spaces fresh and clean for resident health and satisfaction.
  • Supported needs of 10+ residents under long-term care.
  • Participated in fun group activities with residents to boost mood, improve overall memory, and provide light entertainment.

Education

High School Diploma - General Studies

Romulus Senior High School
Romulus, MI
06.2017

Skills

  • Decision-making skills
  • Customer service background
  • Complaint handling
  • Complex Problem-solving
  • Call handling
  • Teamwork and collaboration
  • Work planning and organization
  • Organized and detail oriented
  • Data collection
  • Record keeping
  • Time management abilities
  • Training skills
  • Relationship building
  • Computer proficiency
  • Customer satisfaction measurements
  • Staff training
  • POS systems expert

Timeline

Pharmacy Intern

Walgreens Boots Alliance
01.2024 - 12.2024

Guest Service Advocate

Target
11.2021 - 01.2025

Resident Assistant

Plymouth Inn/Crystal Creek Assisted Living
12.2017 - 03.2020

High School Diploma - General Studies

Romulus Senior High School

Similar Profiles

CREATE PROFILE
Selena Brown