Selena Brown
Waynesboro,GA
Overview
1
1
Certificate
7
7
years of professional experience
Education
Bachelor of Science - Psychology
Grand Canyon University
Phoenix, AZ01-2029
High School Diploma - undefined
Burke County High School
Waynesboro, GA01-2020
Skills
- Inbound & Outbound Call Management
- Conflict Resolution
- HIPAA Compliance & Confidentiality
- Time Management
- Multitasking
- Call center experience
- Payment processing
- Scheduling
- Product knowledge
- Technical support
- Follow-up skills
- Live chat support
- CMS guidelines
- Public speaking
- Adaptability
- Medicare regulations
- Training and mentoring
- Staff management
Certification
Georgia Residential Life and Accidental Health Insurance License (20496773)
Summary
Experienced with managing customer interactions and providing effective solutions. Utilizes communication and problem solving skills to address customer concerns promptly. Knowledge of fostering positive customer relationships and maintaining high service standards.
Work History
Customer Service Representative
TaxSlayer
Augusta GA
01.2026 - Current
- Prepared and reviewed individual and business tax returns for accuracy and compliance with regulations.
- Conducted in depth tax research to ensure adherence to federal, state, and local laws.
- Analyzed customer feedback to identify trends, driving improvements in service delivery and product offerings.
- Managed approximately 30 incoming calls, emails, and live chats per day from customers.
Licensed Insurance Agent/Team Leader
Health Plan One
Shelton, CT
06.2024 - 12.2025
- Educated clients on Medicare options and benefits, ensuring informed decision making.
- Enhanced customer retention rates by proactively addressing any issues or concerns regarding their Medicare plans.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Achieved 93 Medicare policy enrollments during Annual Enrollment Period (AEP).
Independent Insurance Broker
Family First Life
Remote
02.2022 - 06.2024
- Developed personalized insurance plans to meet client needs and financial goals.
- Guided clients through policy options, enhancing understanding of coverage benefits.
- Led client retention initiatives, improving satisfaction rates and long term relationships with policyholders.
- Handled approximately 300 outbound and inbound sales related calls per week to qualify individuals interested in purchasing insurance coverage.
Personal Care Assistant (PCA)
Help at Home
Augusta GA
03.2019 - 02.2022
- Provided compassionate personal care to clients, enhancing daily living experiences and overall well being.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.