Timeline
Work History
Overview
Education
Skills
Languages
Certification
Summary
Receptionist
Selena Brown

Selena Brown

Waynesboro

Timeline

Temporary Banking Customer Service Representative

Teleperformance
01.2025 - 06.2025

Licensed Insurance Agent

Health Plan One
06.2023 - 01.2025

Personal Care Assistant

Help at Home
03.2022 - 07.2023

Customer Service Representative

GC Services Call Center
03.2019 - 05.2022

High School Diploma -

Burke County High School
08.2016 - 05.2020

Work History

Temporary Banking Customer Service Representative

Teleperformance
01.2025 - 06.2025
  • Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
  • Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
  • Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
  • Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
  • Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
  • Processed daily cash transactions accurately while adhering to security protocols, minimizing risk exposure for the bank and its customers.

Licensed Insurance Agent

Health Plan One
06.2023 - 01.2025
  • Calculated quotes and educated potential clients on insurance options.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
  • Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.

Personal Care Assistant

Help at Home
03.2022 - 07.2023
  • Assisted clients with daily living needs to maintain general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.

Customer Service Representative

GC Services Call Center
03.2019 - 05.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Overview

6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certificate

Education

High School Diploma -

Burke County High School
Waynesboro GA
08.2016 - 05.2020

Skills

  • Insurance product expertise
  • Client relationship management
  • Client account management
  • Goal oriented approach
  • Email marketing
  • Sales strategy development
  • Customer service
  • Customer follow-up
  • Upselling
  • CRM software
  • Cold calling
  • Data entry
  • Customer complaint resolution
  • HIPAA compliance
  • Microsoft teams
  • Microsoft dynamics 365
  • Microsoft forms
  • Goal oriented
  • Outbound sales
  • Strong work ethic
  • Inbound phone calls
  • Public speaking
  • Critical thinking
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Active listening
  • Adaptability and flexibility

Languages

English
Native or Bilingual

Certification

Georgia Residential Life and Accidental Health Insurance License (20496773)

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

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Selena Brown