Temporary Banking Customer Service Representative
Teleperformance
04.2025 - 10.2025
Selena Brown
Waynesboro,US
Timeline
Licensed Insurance Agent
Health Plan One
06.2023 - 04.2025
Personal Care Assistant
Help at Home
03.2022 - 07.2023
Appointment Scheduler
GC Services Call Center
03.2019 - 05.2022
High School Diploma -
Burke County High School
08.2016 - 05.2020
Bachelor of Science - Physiology
Grand Canyon University
Work History
Temporary Banking Customer Service Representative
Teleperformance
04.2025 - 10.2025
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
- Processed daily cash transactions accurately while adhering to security protocols, minimizing risk exposure for the bank and its customers.
Licensed Insurance Agent
Health Plan One
06.2023 - 04.2025
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
Personal Care Assistant
Help at Home
03.2022 - 07.2023
- Assisted clients with daily living needs to maintain general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
Appointment Scheduler
GC Services Call Center
03.2019 - 05.2022
- Coordinated appointment schedules to maximize efficiency across multiple departments.
- Managed calendar systems to ensure accurate booking and timely confirmations.
- Facilitated communication between clients and staff to enhance service delivery.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certificate
Education
High School Diploma -
Burke County High School
Waynesboro GA 08.2016 - 05.2020
Bachelor of Science - Physiology
Grand Canyon University
Phoenix, AZ08-2030
Skills
- Insurance product expertise
- Client relationship management
- Client account management
- Goal oriented approach
- Email marketing
- Sales strategy development
- Customer service
- Customer follow-up
- Upselling
- CRM software
- Cold calling
- Data entry
- Customer complaint resolution
- HIPAA compliance
- Microsoft teams
- Microsoft dynamics 365
- Microsoft forms
- Goal oriented
- Outbound sales
- Strong work ethic
- Inbound phone calls
- Public speaking
- Critical thinking
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Active listening
- Adaptability and flexibility
- Accuracy and precision
- Meeting deadlines
- Calendar management
- Schedule coordination
- Chart updating
- Data entry proficiency
- Registration oversight
- Appointment confirmation
- Email management
Languages
English
Certification
Georgia Residential Life and Accidental Health Insurance License (20496773)
Summary
Professional and prepared scheduling specialist with strong organizational and multitasking skills. Demonstrates expertise in coordinating appointments, managing calendars, and ensuring seamless communication. Focused on team collaboration and achieving results while adapting to changing needs. Reliable and efficient with strong interpersonal abilities and commitment to delivering exceptional customer service.