Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Selena Brown

Monmouth Junction,NJ

Summary

Skilled Universal Customer Service Representative with solid background in providing exceptional customer service across diverse industries. Strengths include problem-solving, effective communication and multitasking capabilities. Previous roles have demonstrated success in improving customer satisfaction rates and implementing customer service protocols for increased efficiency.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Postal Carrier

USPS
Edison, NJ
11.2024 - Current
  • Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
  • Cleaned and checked over vehicle after completion of daily deliveries.
  • Organized outgoing mail in the correct order for delivery.
  • Stayed up-to-date on changes in USPS regulations related to package handling.
  • Loaded mail onto truck for delivery route.
  • Observed road rules, weather, and road conditions and other factors to maintain safe driving record.

School Bus Driver

First Student Transportation
Monmouth Junction, NJ
01.2023 - 12.2024
  • Reported accidents, hazards or transportation delays using mobile two-way radios.
  • Attended staff meetings and training sessions regularly for professional development purposes.
  • Maintained order among passengers and explained safety rules and hazards.
  • Inspected vehicle tires, brakes, windshield wipers, lights and fluids to verify safe operation.
  • Transported students to school in a timely manner while keeping assigned route schedule.
  • Followed all safety protocols when transporting students with special needs or disabilities.

Dispatcher/Driver

Parts Authority
Edison, NJ
06.2021 - 07.2023
  • Work well with customers
  • Use the dispatch program to track orders from other stores, and set up/distribute runs to drivers.
  • Ensure that driver counts money collected and put delivery times on bills
  • Work with Parts Pullers to ensure the deliveries go out correctly
  • Work with drivers to make sure that they know the correct route
  • Work with customers over the phone to update them on the status of their orders
  • Properly assist drivers who have difficulty with routes or any other aspect of the job
  • Perform other duties as assigned
  • Load, transport, and deliver items to customers or businesses in a timely, friendly and courteous manner
  • Review orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied
  • Take and follow directions from dispatcher, adhere to assigned routes, follow time schedules, use route navigation apps, alternative routes, when necessary and knowledge of area to deliver packages to customers on time
  • Assist with loading and unloading items from vehicles without interfering with operations at the customer's place of business
  • Provide excellent customer service, answer questions, and professionally handle complaints and concerns from customers
  • Abide by all transportation laws and maintain a safe driving record
  • Accept payments, prepare reports to include invoices, return forms, reconcile debt and credit and all monies collected related to deliveries
  • When applicable, complete daily maintenance checks on company delivery vehicles and notify managers of any issues
  • Assist in any and all other store/ warehouse duties (stock, parts pulling etc.) as assigned

Customer Service Manager

Micheals
North Brunswick, NJ
03.2019 - 07.2021
  • Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations
  • Lead the omni channel processes
  • Maintain store recovery standards to deliver our Brand Promises
  • Deliver friendly customer service
  • Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP's) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
  • Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPI's
  • Plan and lead the execution of the class and in-store events in accordance with Company program
  • Manage and execute shrink and safety programs
  • Train, observe and coach customer experience team (sales floor and cashier) to achieve results, participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
  • Conducting timely performance evaluations
  • Supporting problem resolution and decision making
  • Dealing with performance problem and terminations
  • Training new employees
  • Scheduling shifts
  • Open/Closing store
  • Key Holder

Education

High School Diploma -

New Brunswick High School
New Brunswick, NJ
01.2012

Skills

  • Customer Service
  • Communication
  • Problem Resolution
  • Money Management
  • Daily Reconciliation
  • Verbal communication
  • Non-Verbal Communication
  • Delegation
  • Active Listening
  • Feedback
  • Time management
  • Organizational skills
  • Team collaboration
  • Reliability and punctuality
  • Efficient driving

Certification

  • CDL class B license January 2023
  • NJ Certified Security officers (SORA) March 2025-current

Languages

English
Professional

References

References available upon request.

Timeline

Postal Carrier

USPS
11.2024 - Current

School Bus Driver

First Student Transportation
01.2023 - 12.2024

Dispatcher/Driver

Parts Authority
06.2021 - 07.2023

Customer Service Manager

Micheals
03.2019 - 07.2021

High School Diploma -

New Brunswick High School

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Selena Brown