Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Selena Budhu

Minneola

Summary

Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Patient Access Lead

Orlando Healh
Orlando
11.2022 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Identified learning needs and seeks opportunities for growth.
  • Responsible for training and evaluating team members.
  • Responsible for coordinating and setting up schedules for team members’ training and education sessions.
  • Responsible for monitoring the department's work for accuracy and workflow.
  • Adheres to labor and budget guidelines. Monitors team time and attendance according to policy.
  • Assists in the development and monitoring of KPIs, and facilitates communication of KPIs as requested.
  • Worked with insurance verification, auth and patient registration.

Assistant Manager

Walgreens
Clermont
11.2019 - 09.2022
  • Assisted in daily operations and team coordination for efficient workflow.
  • Managed scheduling and staff assignments to ensure adequate coverage.
  • Developed training materials to onboard new team members effectively.
  • Facilitated communication between departments to streamline processes.
  • Monitored inventory levels and coordinated supply orders as needed.
  • Implemented customer service strategies to enhance client satisfaction.
  • Organized team meetings to discuss progress and address challenges.
  • Maintained records and reports on operational activities for review.
  • Supervised daily operations including scheduling shifts, assigning duties.

Store Manager

Dunkin Dounts
Minneola
02.2019 - 03.2020
  • Managed daily operations ensuring smooth store functions and customer service.
  • Trained and supervised staff to maintain high performance and service standards.
  • Oversaw inventory management, including ordering and stock rotation procedures.
  • Implemented promotional campaigns to increase customer engagement and sales.
  • Developed schedules for staff to optimize coverage during peak hours.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Created weekly work schedules for store personnel.
  • Resolved customer complaints in a timely manner.

Education

Some College (No Degree) - Business Administration

Valencia College
Orlando, FL

Skills

  • Customer service
  • Employee training
  • Conflict resolution
  • Regulatory compliance
  • Training & Development
  • Teamwork and collaboration

Certification

  • CRCR
  • CPR

Timeline

Patient Access Lead

Orlando Healh
11.2022 - Current

Assistant Manager

Walgreens
11.2019 - 09.2022

Store Manager

Dunkin Dounts
02.2019 - 03.2020

Some College (No Degree) - Business Administration

Valencia College

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