Selena Buendia
Germantown,MD
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Lead Patient Service Specialist
Adventist HealthCare Imaging
10.2021 - Current
- Oversee front desk operations ensuring patients are checked in promptly and efficiently
- Check patient's in/out
- Verify health insurance
- Communicate with Physician Office to request Imaging orders
- Assist patients with translating and filling out paperwork for Spanish speaking patients.
- Trained new staff on filing, phone etiquette and other office duties.
- Responded to inquiries by directing calls to appropriate personnel.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Provided excellent customer service to patients and medical staff.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Maintained strict HIPAA compliance when handling patient records and protected health information
Front Desk Receptionist
Medical Access
11.2020 - 10.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected [Type] payments, processed transactions and updated relevant records.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Confirmed appointments, communicated with clients, and updated client records.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Maintained strict HIPAA compliance when handling patient records and protected health information
Lead Business Office Associate
CarMax
11.2018 - 11.2020
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Reviewed invoices, payment requests, and expense reimbursements prior to approval.
- Introduced organization systems to keep filed customer documents confidential and increase operational efficiency.
- Developed correspondence letters, memos, and emails.
- Maintained status reports for client projects.
- Collected, arranged, and input information into database system.
- Prepare and process paperwork for customers to obtain license plates/titles for their vehicles
- Explained vehicle warranties and extended service contracts to buyers
- Administer paperwork
- Communicate with banks regarding Liens and Payoffs
Education
High School Diploma -
Northwest High School
Germantown, MD06-2015
Skills
- Customer service
- Team leadership
- Multitasking and organization
- English and Spanish fluency
- Office administration
- HIPAA compliance
Languages
English
Spanish
Timeline
Lead Patient Service Specialist
Adventist HealthCare Imaging
10.2021 - Current
Front Desk Receptionist
Medical Access
11.2020 - 10.2021
Lead Business Office Associate
CarMax
11.2018 - 11.2020
High School Diploma -
Northwest High School
Organizational Involvement
Employment Engagement Member