Summary
Overview
Work History
Education
Skills
Timeline
Generic

Selena Cardenas

Seguin,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Reliable, hardworking, and passionate about whatever job I am doing.

Detail oriented team player seeking to maintain a full-time position that offers challenges and a competitive pay and schedule.

Overview

8
8
years of professional experience

Work History

Team Member

TaskUs
10.2022 - Current


  • Take inbound calls to assist callers with immediate and upcoming reservations.
  • Contribute to team success by completing calls quickly and accurately.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Learned all required tasks quickly to maximize performance.
  • Work scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

Financial Service Representative

World Finance
11.2021 - 10.2022
  • Completed loan applications for potential clients in a fast and efficient manner
  • Responded to inquiries from clients and provided financial advice to drive fiscal growth.
  • Maintained updated records of all financial transactions to support traceability.
  • Built and deepened productive relationships with prospective and current customers to drive sustained growth.
  • Worked with clients to develop financial planning strategies and solutions through evaluation of finances.

Inbound Call Center Representative

CBE Global
04.2019 - 11.2021
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Responded to customer inquiries via telephone, email and live chat to provide updated information.
  • Demonstrated strong problem-solving skills by resolving customer issues during first call.
  • Resolved complaints to satisfy customers and encourage future transactions.
  • Followed standard operating procedures when handling customer problems and complaints.

Utility Worker

Compass Group USA
04.2018 - 04.2019
  • Restocked nutrition closets throughout the hospital (GRMC)
  • Kept work area clean, neat, and well-stocked to maximize productivity.
  • Completed daily inventory tasks in record time to maximize productivity.
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.

Inbound Technical Support Specialist

IBEX Global
04.2016 - 04.2018
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Used ticketing systems to manage and process support actions and requests.
  • Documented support interactions for future reference.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.

Production Worker

Tyson Foods
07.2015 - 04.2016
  • Sorted and inspected parts, packing station, and rehang when needed
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Resolved issues quickly to maintain productivity goals.
  • Organized work to meet demanding production goals.
  • Participated in regular meetings with team members to discuss production updates.
  • Made sure that products were produced on time and are of good quality.
  • Inspected finished products for quality and adherence to customer specifications.

Education

High School Diploma -

Nixon Smiley High School
Nixon, TX
05.2004

Skills

  • Call Center Operations
  • Technical Support
  • Parts Labeling
  • Public Health
  • Components Assembly
  • Documentation and Recordkeeping
  • Teamwork and Collaboration
  • Stocking and Replenishing
  • Safe Work Practices
  • Quality Inspections
  • Equipment Maintenance
  • Billing and Payment Processing
  • Following Instructions
  • Computer Skills
  • Clear Communication
  • Peer Relationships
  • Complex Problem-Solving
  • Willingness to Learn

Timeline

Team Member

TaskUs
10.2022 - Current

Financial Service Representative

World Finance
11.2021 - 10.2022

Inbound Call Center Representative

CBE Global
04.2019 - 11.2021

Utility Worker

Compass Group USA
04.2018 - 04.2019

Inbound Technical Support Specialist

IBEX Global
04.2016 - 04.2018

Production Worker

Tyson Foods
07.2015 - 04.2016

High School Diploma -

Nixon Smiley High School

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Selena Cardenas