Selena Carmona
Bermuda Dunes,CA
Summary
Dynamic and detail-oriented professional with extensive experience at Eisenhower Health, excelling in patient chart maintenance and HIPAA compliance. Proven track record in training and coaching staff, enhancing team performance, and improving customer service. Adept at scheduling and coordinating meetings, fostering a collaborative environment to achieve operational excellence.
Overview
9
9
years of professional experience
Work History
Unit Secretary
Eisenhower Health
10.2021 - Current
- Managed patient admissions and discharges, ensuring smooth workflow and accurate documentation.
- Coordinated communication between medical staff and patients to facilitate timely care.
- Maintained electronic health records with attention to detail and compliance standards.
- Scheduled appointments and managed calendars for multiple healthcare providers efficiently.
- Trained new staff on office procedures, fostering a collaborative team environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
Actvities Associate (Trainer)
Worldmark By Wyndham
03.2017 - 01.2021
- Determined and recommended methods to address improvement opportunities
- Conducted training and change management processes to improve operations
- Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from hotel issues
- Developed team communications and information for team and training meetings
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Collaborated with team to define business requirements for organizational processes and achieve productivity standards
- Operated with high integrity, build trust, and earn sustained credibility with internal and external clientele
- Supervised and led employees to high performance levels
- Train new employees with any new processes and or training as well as issues that arise in property
- Led a whole department for two months while manager was out. executed scheduling, shopping, training, and overlooking team
- Be apart of a brand new training system and come up with a "Trainer Binder" for all future employees to utilize
Education
No Degree - Health Sciences
College of The Desert
Palm Desert, CAHigh School Diploma -
Indio High School
Indio, CA06.2016
Skills
- Skilled trainer
- Scheduling for department
- Strong organization
- Customer service
- Appointment scheduling
- HIPAA compliance
- Patient chart maintenance
- Nursing station operations
- Medical records maintenance
- Detail-oriented approach
- Training and coaching
- Meeting coordination
- Nursing unit operations
- Patient reception
Timeline
Unit Secretary
Eisenhower Health
10.2021 - Current
Actvities Associate (Trainer)
Worldmark By Wyndham
03.2017 - 01.2021
No Degree - Health Sciences
College of The Desert
High School Diploma -
Indio High School