Selena Chen

Full-Cycle Recruiting: Manage the recruitment process from job posting, sourcing, and screening to interviewing, negotiating offers, and onboarding.
Sourcing Talent: Use various platforms such as job boards, social media, and professional networks to source potential candidates for different roles within the organization.
● Collaboration with Hiring Managers: Work closely with department heads and
managers to understand specific hiring needs, job descriptions, and recruitment
timelines.
● Candidate Screening & Interviews: Review resumes, conduct initial phone screenings,
and coordinate in-depth interviews, ensuring that candidates align with the foundation’s
mission and values.
● Building a Talent Pipeline: Develop and maintain a network of candidates for current
and future needs, particularly in the areas of digital platforms, holistic healing, and non-profit operations.
● Promoting Employer Brand: Actively promote the foundation’s mission and values to potential candidates, enhancing its reputation as a purpose-driven organization.
● Data Management: Maintain accurate and detailed candidate information in the
applicant tracking system (ATS) and generate regular recruitment reports.
● Ensure Diversity & Inclusion: Uphold the foundation’s commitment to diversity,
inclusion, and equal opportunity throughout the recruitment process.

• Make a phone to follow up with patients who need
• Input patient data information in your system better impact
• Report any activity as needed or urgent through phone calls.

• Assisted reservation customers with booking flights, hotels, and car
rentals.
• Organized travel documents, such as passports, visas, and insurance
certificates.
• Provided advice on local attractions, restaurants, and transportation
options.
• Caring for children ages zero to five years old, teenagers, and older
clients need medical medication, educational activities, in-home
schooling, or babysitting.
• Provide and write a health report daily for the client's family, and record
documents for follow-up visits to their hospital, clinic, or school.

• Planned and led guided tours of Us and International with up to 100 guests.
• Reviewed, documented and approved travel expenses for team members.
• Input traveler information into system, resolved schedule conflicts and assessed fees owed to complete trip packages.
• Fielded inquiries via email, telephone and web chat about travel services.

• Organized promotional displays or arrange merchandise on counters or tables to promote sales.
• Answered customer inquiries regarding store policies and procedures.
• Performed other duties as assigned by management.
• Ensured compliance with all safety regulations within the store environment.
• Issued receipts, refunds, credits or change due to customers.
• Greeted customers and answered any questions they had about the store's products and services.
• Conducted price checks for special orders or discounts as requested by customers.
• Followed company security procedures for handling large sums of money.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Processed returns and exchanges of merchandise in accordance with store policies.
• Assisted customers over the phone regarding store operations, product information and order placement.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
• Answered customer questions and provided store information.
• Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
• Helped customers find specific products, answered questions, and offered product advice.
• Collected payments and provided accurate change.
• Processed credit card, cash, and check payments, ensuring all transactions were accurate.

• Organizing playdates with other children and providing supervision during outdoor activities.
• Remaining alert at all times while caring for multiple children simultaneously.
• Greeting parents upon arrival home from work and providing updates on the day's events.
• Tailoring activities based on the individual needs of each child under care.
• Developing creative ways to encourage learning through everyday experiences.
• Monitoring sleep schedules and adjusting accordingly if needed.
• Establishing trust through consistent communication with both parents and kids.
• Maintaining a positive attitude while being patient and understanding with the children.
• Providing a safe environment for children to explore their curiosity and creativity.
• Teaching good manners by setting clear expectations for behavior in various settings.
• Assisting with meals, snacks, and bedtime routines for the children.
• Responsibly watched children while parents were out.
• Communicated with parents about daily activities and any concerning behaviors.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Organized promotional displays or arrange merchandise on counters or tables to promote sales.
• Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
• Verified that customers were of legal age to purchase alcohol or tobacco products.
• Accepted cash and credit card payments, issued receipts and provided change.
• Preserved appearance of store by arranging and replenishing displays and merchandise racks.
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Collected payments and provided accurate change.

• Assisted with scheduling appointments, verifying insurance coverage, collecting co-payments, and updating patient information in the electronic medical records system.
• Maintained filing systems for patient paperwork including insurance forms, lab results, referral letters.
• Answered incoming calls promptly, efficiently processed callers' inquiries, and transferred calls to appropriate personnel when necessary.
• Processed payments for services rendered using cash register or point-of-sale system.
• Scanned documents into the practice's EMR system as needed.
• Greeted patients and visitors in a friendly and professional manner.
• Assisted with administrative tasks such as filing, faxing, copying documents.
• Verified patient demographic information at time of check-in and check-out.
• Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
• Completed relevant insurance and other claim forms.
• Performed bookkeeping duties, preparing and sending financial statements or bills.
• Prepared charts for new patients prior to their appointment.

Maintained accurate records of memberships and payments received.
• Assisted with setting up new member accounts in the database system.
• Provided customer service to current and potential members, responding
to inquiries via phone, email, or in person.
• Processed membership applications and renewals accurately and
efficiently.
• Generated monthly reports on membership trends and sales statistics,
and informed potential members of the benefits associated with joining
the organization.

Provided customer service to passengers at the ticket counter, including
checking in and out of luggage, issuing boarding passes, and making
reservations for hotels, restaurants, and car rentals.
• Answered phone calls from customers regarding flight information and
other related queries.
• Performed cashier duties such as handling payments by credit cards,
checks or cash and verified passenger identification documents for
international flights.

• Identified customer needs and recommended appropriate products.
• Adhered strictly to company policies related to safety standards while handling products or equipment.
• Performed inventory management duties such as stocking shelves, rotating stock, and tracking shipments.
• Conducted market research and analyzed customer feedback to identify new sales opportunities.
• Generated reports detailing sales performance metrics on a weekly basis.
• Recruited new team members through job postings or referrals from current employees.
• Responded promptly to customer inquiries, complaints, and requests for product information.
• Assisted customers with returns or exchanges when necessary.
• Prepared detailed sales reports for management review.
• Handled credit cards and cash to accurately process payments at point of sale.
• Updated product knowledge through continuous learning and training sessions.
• Collaborated with the marketing team to develop sales strategies and campaigns.
• Greeted customers and answered any questions they had about the store's products and services.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
• Issued receipts, refunds, credits or change due to customers.
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• Counted and balanced cashier drawers.
• Answered phone calls to assist customers with questions and orders.
• Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.

• Informed customers about current promotions such as discounts on certain products or services offered by the store.
• Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
• Processed returns and exchanges according to store policies.
• Operated scanners, scales, calculators and cash registers accurately while processing customer orders quickly.
• Balanced daily financial transactions using appropriate methods according to established procedures.
• Stocked shelves with incoming goods from delivery trucks as needed.
• Answered customers' questions concerning location, price and use of merchandise.
• Provided accurate cash register operations, including accepting payments and providing change.
• Monitored customer traffic flow throughout the store during peak hours and adjusted checkout lines accordingly.
• Received payment by cash, check, credit cards, vouchers or automatic debits.
• Organized shelves and displays to maintain an orderly appearance of the store.
• Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change.
• Issued receipts, refunds, credits or change due to customers.
• Assisted with pricing merchandise for sale in store.
• Followed proper security procedures when handling large sums of money and safeguarded against theft and fraud.
• Ensured compliance with all applicable laws related to selling age-restricted items such as tobacco or alcohol.
• Backed up cashiers ringing up large number of customers by bagging products.
• Handled merchandising and restocking needs for multiple checkout lanes.
• Returned carts and baskets to entryways to keep store spaces and aisles neat.
• Swept and mopped front end during shifts to maintain professional appearance.
• Assisted with customer requests and answered questions to improve satisfaction.
• Tracked company inventories, moved excess stock, and arranged products to improve sales.
• Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
• Verified customer age requirement for alcohol or tobacco purchases.
• Maintained financial records by counting cash and recording tips at end of shift.
• Resolved customer complaints regarding sales and service.
• Inventoried stock and placed new orders to maintain supplies for expected demand.
• Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
• Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
• Processed returned merchandise by strictly following store return and exchange procedures.
• Offered customers carry-out service at completion of transaction.

• Provided customer service by answering inquiries, resolving complaints,
and providing information about products and services.
• Processed reservations for customers over the phone, online, and in
person.
• Maintained detailed records of all reservations including customer
contact information and payment details.
• Utilized reservation system to input customer data accurately and
efficiently such as Microsoft Office Word, Excel, and Google Workspace.

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Answered multi-line phone system and enthusiastically greeted callers.
• Managed event logistics and operations.
• Coordinated schedules and timelines for events.
• Provided schedule, routing and fare information to assist customers with ticket purchases.
• Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.

• Greeting patients: Welcoming patients and visitors in person or by phone .
• Scheduling appointments: Optimizing patient satisfaction by scheduling appointments in a way that minimizes wait times.
• Maintaining patient records: Keeping patient records up to date and ensuring patients have the proper documentation.
• Answering questions: Answering patients' questions and providing comfort and support .
• Handling correspondence: Handling mail, messages, and courier deliveries, as well as processing and archiving documents .
• Maintaining confidentiality: Protecting patients' rights by maintaining the confidentiality of their medical, personal, and financial information.
• Following policies and procedures: Maintaining operations by following policies and procedures, and reporting any needed change

• Assisted customers over the phone regarding store operations, product information and order placement.
• Balanced daily transactions on a computerized point-of-sale system.
• Ensured compliance with all safety regulations within the store environment.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Issued receipts, refunds, credits or change due to customers.
• Greeted customers and answered any questions they had about the store's products and services.
• Performed other duties as assigned by management.
• Processed returns and exchanges of merchandise in accordance with store policies.
• Followed company security procedures for handling large sums of money.
• Provided excellent customer service while promoting loyalty programs to increase sales potential.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Organized promotional displays or arrange merchandise on counters or tables to promote sales.
• Answered customer inquiries regarding store policies and procedures.
• Stocked shelves with merchandise when needed.
• Verified that customers were of legal age to purchase alcohol or tobacco products.
• Conducted price checks for special orders or discounts as requested by customers.
• Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Preserved appearance of store by arranging and replenishing displays and merchandise racks.
• Accepted cash and credit card payments, issued receipts and provided change.
• Processed sales transactions to prevent long customer wait times.
• Processed credit card, cash, and check payments, ensuring all transactions were accurate.
• Verified customer age requirement for alcohol or tobacco purchases.
• Scanned merchandise using point-of-sale system for accurate purchase totals.
• Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
• Worked closely with front-end staff to assist customers.
• Helped customers find specific products, answered questions, and offered product advice.
• Answered customer questions and provided store information.
• Directed trash removal and sanitation procedures to keep aisles and register area organized.
• Used suggestive selling techniques to promote add-on sales.
• Discounted purchases by scanning and redeeming coupons.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Maintained work area and kept cash drawer organized.
• Greeted customers promptly and responded to questions.
• Answered customers' questions and provided information on store procedures or policies.
• Built and maintained productive relationships with employees.
• Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
• Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
• Checked personal identifications during alcohol and tobacco sales.
• Maintained current knowledge of store promotions to highlight sales to customers.
• Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
• Processed returned merchandise by strictly following store return and exchange procedures.
• Offered customers carry-out service at completion of transaction.
• Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
• Helped with purchases and signed customers up for rewards program.
• Delivered high level of customer service to patrons using active listening and engagement skills.