Selena Colohua Tlehuactle
Louisiana Army National Guard
RUSTON,LA
1
Language
4
years of professional experience
Bilingual Customer Service Representative experienced in problem-solving and organization. Delivered effective conflict resolution and managed sensitive information with professionalism. Focused on enhancing customer experiences and streamlining processes within team environments.
Work History
Bilingual Customer Service Representative
1 Year 1 Month- Provided exceptional support to customers by addressing inquiries and resolving issues promptly.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
Human Resource Specialist / Platoon Sergeant
2 Years 11 Months- Processed and maintained accurate personnel records, pay documents, benefits information, and other sensitive administrative paperwork, ensuring strict confidentiality and compliance with regulations.
- Assisted Soldiers with inquiries regarding pay, benefits, personnel actions, and administrative processes, delivering professional and customer-focused support.
- Review documents for accuracy and completeness and ensure records are processed in accordance with established policies and procedures.
- Led and supervised personnel as Platoon Sergeant, ensuring accountability and timely completion of administrative requirements while fostering effective communication and organization.
- Handle sensitive situations and documentation, including benefits-related and casualty/death benefit paperwork, with professionalism, discretion, and attention to detail.
Retail Sales Associate
8 Months- Assisted customers with product selection and inquiries, enhancing shopping experience.
- Operated point-of-sale system efficiently, processing transactions accurately and promptly.
- Maintained store presentation and organization, ensuring appealing merchandise displays.
- Collaborated with team members to achieve daily sales goals and improve customer satisfaction.
Waitress Supervisor
1 Year 2 Months- Trained and mentored new staff, enhancing team performance and customer satisfaction.
- Trained new team members on menu items, service standards, and operational procedures.
- Processed customer transactions accurately using point-of-sale systems.
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
Education
Bachelor of Arts - Political Science
High School Diploma
Skills
Data protection compliance
Bilingual communication
Transaction management
Service-oriented communication
CRM systems
Data protection
Multitasking and organization
Bilingual support
Problem Solving
Languages
Spanish
Native or Bilingual
Additional Information
Active U.S. Government Security Clearance
Timeline
Bilingual Customer Service Representative
Correct Solutions Group
08.2025 - CurrentRead More
Retail Sales Associate
Bealls Outlet
12.2024 - 08.2025Read More
Human Resource Specialist / Platoon Sergeant
Louisiana Army National Guard
10.2023 - CurrentRead More
Waitress Supervisor
Luigi's Restaurant
03.2023 - 05.2024Read More
Louisiana Tech University
Bachelor of Arts from Political Science
Read More
Simsboro School
High School Diploma
Read More