Overview
Work History
Education
Skills
Timeline
Generic

Selena Conner

Parma

Overview

11
11
years of professional experience

Work History

Associate Support Department Supervisor

The Home Depot
03.2021 - 05.2025


  • Provided constructive feedback to associates regarding their performance evaluations, identifying areas for growth as well as recognizing achievements.
  • Implemented new training programs for associates, resulting in increased knowledge and skill levels.
  • Promoted a positive work environment through effective communication skills, active listening techniques, and empathetic problem-solving approaches.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
  • Improved onboarding experience for new hires, creating a comprehensive orientation program.
  • Managed interview scheduling, coordinated travel arrangements, and facilitated communication with candidates throughout the hiring process.
  • Created customized training programs for individual departments, enhancing skill sets and increasing overall productivity levels.
  • Led efforts to establish a strong company culture, emphasizing core values and promoting employee satisfaction throughout the organization.
  • Negotiated salary packages and benefits offerings for newly hired employees, ensuring competitive compensation structures across all departments.
  • Developed relationships with potential job candidates to promote effective communication throughout hiring processes.

Customer Service Representative

The Home Depot
03.2014 - 03.2021


  • Provided exceptional support to customers during high-pressure situations, maintaining professionalism and composure.
  • Maintained up-to-date knowledge of product and service offerings to serve as informational resource to customers and team members.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Identified and resolved discrepancies and errors in customer accounts.

Child Care Center Teacher

Horizon Learning Center
11.2018 - 04.2019


  • Increased student collaboration by developing group projects and team-building activities.
  • Enhanced parent-teacher communication by providing regular updates on student progress and organizing conferences.
  • Supported special needs students'' learning through tailored lesson plans and individualized attention.
  • Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
  • Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Guided students to develop social, emotional and physical skills.

Assistant Manager

Maurices
10.2016 - 12.2016


  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Sales Associate

Express
11.2015 - 11.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.

Education

Bachelor - Fashion Marketing

North Coast College
Lakewood, OH
06.2020

Associate Of Arts And Sciences - Fashion Merchandising

Virginia Marti of Art And Design
Lakewood, OH
06.2017

High School Diploma -

Cleveland Central Catholic High School
Cleveland, OH
05.2013

Skills

  • Relationship building
  • Training and mentoring
  • Training and coaching
  • Scheduling and calendar management
  • Task delegation
  • Policy enforcement
  • Documentation and control
  • Staff development
  • Workflow planning
  • Payroll and budgeting
  • Event coordination
  • Strong leadership
  • Customer service
  • Organizational skills
  • Customer relations
  • Employee training
  • Scheduling
  • Staff training
  • Scheduling coordination
  • Staff hiring
  • Team bonding
  • Human resources
  • Problem-solving
  • Time management
  • Multitasking and organization
  • Excellent communication
  • Team leadership
  • Decision-making

Timeline

Associate Support Department Supervisor

The Home Depot
03.2021 - 05.2025

Child Care Center Teacher

Horizon Learning Center
11.2018 - 04.2019

Assistant Manager

Maurices
10.2016 - 12.2016

Sales Associate

Express
11.2015 - 11.2016

Customer Service Representative

The Home Depot
03.2014 - 03.2021

Bachelor - Fashion Marketing

North Coast College

Associate Of Arts And Sciences - Fashion Merchandising

Virginia Marti of Art And Design

High School Diploma -

Cleveland Central Catholic High School

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Selena Conner