Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Celio Rivera

Del Valle

Summary

Proficient Systems Technician with demonstrated strengths in oral and written communication, and interpersonal relations. Enthusiastic about working with engineers/teams to design, test and improve infrastructure. Looking for chance to apply my expertise to new role with a progressive organization.

Overview

9
9
years of professional experience

Work History

Systems Technician Team Lead

Austin Regional Clinic
06.2022 - Current
  • Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs.
  • Developed comprehensive documentation for IT processes, aiding in employee onboarding and training effort to streamline Helpdesk operations.
  • Improved system efficiency by optimizing hardware and software configurations.
  • Assisted in the planning and execution of major IT projects, ensuring successful completion.
  • Analyzed interruption reports and outage databases to identify outage trends and determine needed coordination changes.
  • Maintains, analyzes, troubleshoots, and repairs all computing assets/peripherals utilized by
    Senior Executives, Engineers, Field Technicians and vendors associated to Austin Regional Clinic.
  • Handled over about 50 calls daily from internal employees requesting remote technical assistance.

Transportation Security Officer

Department Of Homeland Security
02.2020 - 06.2022
  • Attended daily briefings with supervisors to discuss issues with security screening processes.
  • Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
  • Performed pat-downs to look for unauthorized materials and weapons.
  • Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
  • Engaging in continuous development of critical thinking skills, necessary to mitigate actual and potential security threats, by identifying, evaluating, and applying appropriate situational options and approaches.
  • Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
  • Used Microsoft suite and Adobe Pro to document and create incident reports.
  • Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
  • Screened over200 passengers per day by verifying ID's and boarding passes

Pharmacy Technician

HEB Pharmacy
02.2018 - 01.2020
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Ensure the privacy and confidentiality of Personal Health Information as required by HIPAA.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Resolved third-party billing, computer system and customer service issues.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.

Nuclear Biological Chemical Specialist

Army
12.2014 - 12.2019
  • Set up and calibrated laboratory instruments and equipment to prepare for testing purposes.
  • Planned complex training material for high ranking officials and officers in a field training environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Strengthened communication skills through regular interactions with others.

Education

Associate of Science - Information Technology

Austin Community College
Austin, TX
05.2025

No Degree - Chemical, Biological, Radiological, Defence

CBRN School
Fort Leonard Wood, MO
08.2015

Skills

  • Proficient with M365
  • Laboratory Support
  • Interpret Diagrams/Maps for Projects
  • Subordinate Training
  • Wire Stripping
  • Inventory Maintenance
  • Problem Resolution

Additional Information

TECHNICAL SUPPORT HIGHLIGHTS

  • Experienced 24-hour oncall support to resolve user account, hardware/software, printing and
    network connectivity conflicts.
  • Experienced in device imaging, exchange and security configurations to comply with various
    policy standards.
  • Avaya IP Phone
    Hardware/Interface Support.
  • RightFax, Onbase Administrion &
    Support
  • Cisco AnyConnect VPN, Umbrella & Duo Configuration
    Support.
  • Senior Level Windows Remote
    Desktop CM, SCCM, LogMeIn
  • Windows, Mac OS & Chrome OS
    Support
  • Microsoft Exchange, Active
    Directory
  • Audio Visual/Conferencing Support for Executive Administration both onsite and remote events
  • Supported enterprise-scale migrations

Languages

Spanish
Native or Bilingual

Timeline

Systems Technician Team Lead

Austin Regional Clinic
06.2022 - Current

Transportation Security Officer

Department Of Homeland Security
02.2020 - 06.2022

Pharmacy Technician

HEB Pharmacy
02.2018 - 01.2020

Nuclear Biological Chemical Specialist

Army
12.2014 - 12.2019

Associate of Science - Information Technology

Austin Community College

No Degree - Chemical, Biological, Radiological, Defence

CBRN School

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Celio Rivera