Selena Contreras
New Braunfels,TX
Summary
Customer Service professional with over 10+ years of experience in diverse roles, excelling in both patient care and retail environments. Demonstrates expertise in instrument sterilization, OSHA/HIPAA compliance, and medical charting, ensuring a safe and efficient clinical setting. Passionate about enhancing customer and patient experiences through effective communication and teamwork, while continuously seeking opportunities for professional growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Experience Lead/Sales Associate
Victoria Secret
06.2022 - Current
- Developed and implemented strategies to enhance customer engagement and satisfaction in-store.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Performed inventory control procedures to manage stock.
- Developed and maintained knowledge of current sales and promotions.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Trained new employees on customer service, money handling and organizing strategies.
Limited Medical Radiologic Technologist
CareNow Urgent Care
02.2025 - 05.2025
- Performed diagnostic imaging procedures, ensuring patient safety and comfort during examinations.
- Operated radiologic equipment proficiently, adhering to established protocols for quality imaging.
- Maintained accurate patient records and documentation in compliance with regulatory requirements.
- Administered patient assessments and collected vital signs to support clinical staff in delivering quality care.
- Coordinated patient appointments and follow-ups, enhancing office efficiency and patient experience.
- Assisted in managing electronic health records, ensuring accuracy and compliance with regulations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Specialty Sales Associate
Target
07.2021 - 06.2022
- Greeted customers at counter and provided excellent customer service.
- Developed strong product knowledge to effectively assist customers in making informed purchasing decisions.
- Collaborated with team members to maintain accurate inventory levels, ensuring optimal stock availability.
- Increased product sales by effectively communicating product features and benefits to customers.
- Processed customer transactions efficiently, maintaining accuracy in cash handling and payment methods.
Dental Assistant
San Marcos Root Canal Specialist
07.2019 - 03.2020
- Assisted in patient preparation and comfort during root canal procedures.
- Operated and maintained dental equipment, ensuring compliance with safety protocols.
- Educated patients on post-treatment care and oral hygiene practices for improved recovery.
- Monitored inventory levels of dental supplies, coordinating timely reordering processes.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
Education
Associate of Applied Science - Health And Medical Administrative Services
The College of Health Care Professions
TX05-2026
Certificate - Limited Medical Radiologic Technologist/ MA Skills
The College of Health Care Professions
Austin, TX01.2025
Certificate - Dental
Austin Dental Assistant School
Austin, TX01-2019
Skills
- Understanding of Healthcare Laws (eg, HIPAA, OSHA)
- Managing and Organizing Medical Documentation
- Administrative Duties (filing, faxing, data entry)
- Microsoft Office Suite (Word, Excel, Outlook)
- Maintaining Patient Records (Electronic Health Records - EHR)
- Updating Patient Histories and Medical Data
- Time Management
- Patient Education
- Customer Service
- AHA CRP Certified
- Inventory Management
- Medical Terminology
Certification
- Certified Dental Assistant- 10/2026
- BSL License - 11/2026
Timeline
Limited Medical Radiologic Technologist
CareNow Urgent Care
02.2025 - 05.2025
Customer Experience Lead/Sales Associate
Victoria Secret
06.2022 - Current
Specialty Sales Associate
Target
07.2021 - 06.2022
Dental Assistant
San Marcos Root Canal Specialist
07.2019 - 03.2020
Associate of Applied Science - Health And Medical Administrative Services
The College of Health Care Professions
Certificate - Limited Medical Radiologic Technologist/ MA Skills
The College of Health Care Professions
Certificate - Dental
Austin Dental Assistant School
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