Summary
Overview
Work History
Education
Skills
Timeline
Generic

Selena Cruz

Wauchula

Summary

Dynamic and compassionate professional with a proven track record at Lakeside Neurologic, adept in behavioral management and offering exceptional communication skills. Excelled in creating supportive environments, enhancing patient loyalty through compassionate care, and fostering teamwork. Demonstrated strong organization and problem-solving abilities, significantly improving service delivery and client satisfaction.

Overview

4
4
years of professional experience

Work History

Sandwich Maker

Panera Bread
06.2021 - 11.2021
  • Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Supported fellow employees through effective communication and teamwork during busy periods or staff shortages.
  • Collaborated with team members to optimize workflow, resulting in better overall performance during peak hours.
  • Enhanced customer satisfaction by consistently preparing high-quality sandwiches and maintaining a clean workspace.
  • Greeted guests, promoted specials, and took orders.
  • Reduced food waste with careful ingredient measurement and proper storage techniques.
  • Managed cash transactions efficiently while adhering to company policies for financial security measures.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and building rapport with patrons.
  • Interpreted food order slips per shift to prepare food according to customer orders.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Prepared salads, soups and sandwiches for customers.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.
  • Brewed coffee and tea and changed out drink station syrups.

Residential Service Assistant

Lakeside Neurologic
10.2023 - Current
  • Helped residents complete essential everyday activities.
  • Helped patients move in and out of beds, baths, wheelchairs, and automobiles.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Remained alert to problems or health issues of clients and competently responded.
  • Monitored and assisted residents through individual service plans.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Developed strong relationships with customers through exceptional communication skills, leading to increased loyalty and repeat business.
  • Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
  • Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
  • Conducted functional behavioral assessments to identify triggers and patterns of behavior, informing intervention strategies.
  • Enhanced patient stays by creating and maintaining visual calendar of social, recreational and education activities.
  • Collaborated with facility psychiatrists to determine effectiveness of treatment and developed new treatment plans.
  • Maintained patient rooms by making beds, sweeping units and wiping down surfaces.

Assistant Daycare Teacher

A Readiness Learning Academy
04.2022 - 08.2023
  • Collaborated with fellow teachers to develop interdisciplinary lesson plans, maximizing educational opportunities for students.
  • Assisted in maintaining a clean and safe classroom environment, reinforcing daycare safety protocols.
  • Conducted ongoing assessments of student growth and development using various assessment tools in accordance with daycare guidelines.
  • Contributed to the creation of developmentally appropriate curriculum materials for various age groups within the daycare setting.
  • Boosted classroom morale by fostering a positive, inclusive environment for all students.
  • Participated in staff meetings and professional development workshops to remain current on best practices within early childhood education.
  • Supported the lead teacher in monitoring student behavior, enforcing rules and addressing issues as they arose.
  • Promoted early literacy skills through engaging storytime sessions, incorporating props and visuals to capture interest.
  • Increased student engagement by utilizing diverse teaching methods tailored to individual learning styles.
  • Improved communication with parents by implementing regular updates on student progress and behavior.
  • Served as a reliable substitute teacher when needed, quickly adapting to various classroom environments and maintaining consistent expectations for student behavior.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Provided lunchtime assistance to monitor children, assist with eating and serve food.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Promoted learning and social development through structured and unstructured playtime.
  • Established positive relationships with students and families.
  • Monitored classroom to verify safe and secure environment.
  • Created safe and nurturing learning environment for preschoolers.
  • Helped new preschool children get used to classes by giving one-on-one support.

Education

Diploma -

Manatee High School
Bradenton, FL
05.2023

Skills

  • Health and safety awareness
  • Strong organization
  • Transportation assistance
  • Meal preparation
  • Cultural sensitivity
  • Personal care assistance
  • Youth engagement
  • Compassionate care
  • Positive reinforcement
  • Client advocacy
  • Mental health support
  • Disability awareness
  • Physical assistance
  • Trauma-informed care
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Problem-solving abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Certified in CPR/AED
  • Relationship building
  • Self motivation
  • Behavioral management
  • Goal setting
  • De-escalation techniques
  • Crisis management
  • Resident support

Timeline

Residential Service Assistant

Lakeside Neurologic
10.2023 - Current

Assistant Daycare Teacher

A Readiness Learning Academy
04.2022 - 08.2023

Sandwich Maker

Panera Bread
06.2021 - 11.2021

Diploma -

Manatee High School

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Selena Cruz