Summary
Overview
Work History
Education
Skills
Awards
Timeline
Hi, I’m

Selena Dodd

Ruskin,United States

Summary

Professional in field support with strong focus on achieving results and team collaboration. Adept at diagnosing and resolving technical issues, ensuring seamless operations. Known for reliability and adaptability to changing needs. Skilled in troubleshooting, customer service, and technical support, bringing proactive approach to problem-solving.

Overview

6
years of professional experience

Work History

Maxim Healthcare Services

Field support specialist I
09.2023 - 04.2025

Job overview

  • Maintained a comprehensive database of employee and contractor information
  • Enhanced system performance for multiple clients by conducting routine maintenance and troubleshooting tasks.
  • Increased productivity for field teams with efficient coordination, scheduling, and prioritization of service requests.
  • Enhanced team performance by sharing knowledge, best practices, and innovative problem-solving techniques with colleagues on a regular basis.
  • Developed comprehensive training materials for new hires to ensure consistent knowledge transfer and faster onboarding.
  • Supported successful project completion by providing accurate documentation, reporting, and data analysis as required.
  • Coordinated with healthcare providers and insurance companies to ensure timely reauthorization of patient services, enhancing the efficiency of homecare service delivery.
  • Facilitated a seamless onboarding process by conducting orientation sessions and welcome calls, improving new employee integration and satisfaction at Maxim Healthcare Services.

LIFE Pittsburgh

Administrative Assistant
12.2022 - 09.2023

Job overview

  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Advance use of all Microsoft applications as well as Sharepoint
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

St. Joseph’s Children’s Hospital

Unit Secretary
10.2021 - 12.2022

Job overview

  • Answer 60+ phone calls on the unit and transferring them to the correct employee or department each shift
  • Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
  • Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient admissions and discharges, ensuring accuracy in chart management and seamless communication across departments.
  • Monitored inventory levels and advised management of need for replenishment.
  • Documentation and scheduling, ensuring timely delivery of patient care services.
  • Maintained rapport with physicians, nurse,s and other healthcare personnel.
  • Supported healthcare staff during emergencies by rapidly assembling patient information and facilitating communication.
  • Enhanced patient satisfaction by providing empathetic support and clear communication during stressful situations.

UPMC Mercy Emergency Department

Health Unit Coordinator
09.2019 - 08.2021

Job overview

  • Trained all oncoming staff providing direct supervision, ongoing staff development and continuing education to employees.
  • Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Improved operational efficiency by implementing digital filing system for patient records, reducing retrieval time and storage space.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Maintained confidentiality and protected patient rights by strictly adhering to privacy laws and healthcare ethics in all communications and records.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.

Education

Sto Rox High School
McKees Rocks, PA

Diploma
04.2016

Skills

  • Skilled in Microsoft Office Suite
  • Goal-oriented and self-directed
  • Adaptability and flexibility
  • Multitasking
  • Teamwork and collaboration
  • Problem-solving abilities
  • Consistent professional conduct
  • Employee computer support
  • Tracking and documentation
  • Training development
  • Quality assurance
  • Prioritization of tasks for efficiency

Awards

  • Public Speaking Certificate
  • Top #1 Canvasser in 7 states.

Timeline

Field support specialist I

Maxim Healthcare Services
09.2023 - 04.2025

Administrative Assistant

LIFE Pittsburgh
12.2022 - 09.2023

Unit Secretary

St. Joseph’s Children’s Hospital
10.2021 - 12.2022

Health Unit Coordinator

UPMC Mercy Emergency Department
09.2019 - 08.2021

Sto Rox High School

Diploma

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