Selena Dukes
Providence,RI
Summary
Dynamic and results-driven professional with a strong background at Target, excelling in customer service and teamwork. Proven ability to optimize order fulfillment processes and maintain high safety standards. Recognized for exceeding performance metrics and effectively training new staff, showcasing leadership and problem-solving skills in fast-paced environments.
Logistics professional with significant experience in truck unloading and inventory management. Proven ability to enhance operational efficiency and support team objectives in dynamic environments. Reliable and adaptable, consistently meeting organizational goals through effective communication and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Inbound Team Member
Target
11.2024 - Current
- Assisted customers by providing product information and recommendations.
- Collaborated with team members to maintain a clean and organized workspace.
- Learned operational procedures to ensure compliance with safety standards.
- Supported inventory management through restocking and organizing shelves.
- Engaged in training sessions to enhance product knowledge and service skills.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Collaborated with team members to organize and store incoming shipments.
- Conducted quality checks on received goods for damage or discrepancies.
- Maintained cleanliness and organization of unloading area to optimize workflow.
- Assisted in training new staff on unloading procedures and safety practices.
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
- Minimized product damage during unloading, utilizing proper lifting techniques and handling equipment.
- Handled packages with care while transporting from truck to loading dock.
- Achieved smoother workflow, collaborating effectively with team members to unload trucks quickly and efficiently.
Fulfillment Expert
Target
07.2020 - 11.2024
- Managed inventory levels to ensure timely fulfillment of customer orders.
- Optimized order processing procedures to enhance efficiency and accuracy.
- Trained new team members on best practices for stock handling and safety protocols.
- Collaborated with cross-functional teams to streamline supply chain operations.
- Collaborated with team members to meet daily targets, contributing to overall company success and growth.
- Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.
- Participated actively in regular safety trainings sessions.
- Troubleshot issues related to order processing or shipping, promptly resolving problems to minimize delays or negative customer experiences.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Picked and packed order items.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Education
Tri County Regional Vocational Technical High School
Franklin, MASkills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Collaboration and teamwork
- Flexible schedule
- Leadership qualities
- Workplace safety
- Heavy lifting
- Goal setting and achievement
- Order preparation
- Truck unloading
- Sorting and stacking
- Shelf stocking
- Packaging equipment
Certification
- Studied Culinary in high school: Received ServSafe certification
Timeline
Inbound Team Member
Target
11.2024 - Current
Fulfillment Expert
Target
07.2020 - 11.2024
Tri County Regional Vocational Technical High School
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