Selena Estrada
Fallbrook,CA
Summary
Sales-driven, goal-oriented professional dedicated to driving operational success and provide customers with memorable shopping experiences. Upbeat, positive, adaptable leader passionate about learning as well as building lasting relationships and making a difference in the lives of others.
Overview
5
5
years of professional experience
Work History
GCU Havocs Leader
Grand Canyon University
Phoenix, AZ
05.2023 - Current
- Promote the Havocs and GCU brand by growing the student section, assisting with game-day operations, and leading the high-energy atmosphere at athletic events.
- Actively engage with students to increase awareness and participation in the Havocs.
- Utilize social media and other marketing strategies to promote upcoming athletic events and Havocs activities.
- Represent GCU positively in all interactions with the campus community and external stakeholders
- Plan and execute creative initiatives to boost student involvement and enthusiasm.
- Develop and maintain relationships with student organizations and leaders to foster a unified school spirit.
- Help with the setup and teardown of game-day equipment and materials.
- Coordinate with athletic department staff to ensure smooth execution of game-day logistics.
- Manage crowd control and seating arrangements to optimize the student section experience.
- Lead High-Energy Atmosphere
Front of House Team
Best Pizza And Brew
Oceanside
05.2023 - 08.2023
- Clean and reset tables in the dining area. Includes clearing tables of all used dishes and glasses, sanitizing tables and chairs, and ensuring tables and chairs are neat and presentable.
- Pre-Bus: proactively and efficiently removing items the guests are done with. This is done by asking if you can clear items from the table. Ensure you follow best practices such as avoiding reaching across a guest’s face or stacking too many dishes.
- Monitor Bus Stations: placing dirty dishes in the appropriate bins and taking them back to the dish washing area before they are full. Ensure towels for wiping tables are changes out to keep them fresh.
- Sweeping the dining area to make sure floors are clean and free of trash and debris. Ensure trash cans are clean and that trash is taken out before they get full.
- Be alert of any accidents or spills and promptly clean them up following proper procedures (e.g. marking of spills, using appropriate equipment to clear glass, etc.).
- Pick up guest orders from the food window, verifying the correct items with the Expo. Take items to the guest and be sure to identify the items you are giving them to the guest.
- Pulling numbers from the table when the order is completed.
GCU Housing Operations Student Assistant
Grand Canyon University
Phoenix, AZ
10.2022 - 04.2023
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Assisted with social media and website management to create strong organizational online presence and reach and engage broad audiences.
- Worked in team environment to maintain high levels of productivity.
- Maintained excellent customer service and positive attitude towards guest, customers, and fellow teammates.
- Addressed and resolved customer complaints to establish trust and increase loyalty.
Associated Student Body Class President
Mission Vista High School
San Diego, CA
08.2019 - 06.2022
- Duties consisted of..
- Managing ALL freshman, sophomore, junior, & senior events/planning & calling vendors; managing rest of student in ASB, assisting all upper and lowerclassmen
- Represented student body at school district, board of education and civic events.
- Met with teachers and parents to discuss student council needs, plans and events.
- Communicated student ideas and requests to council officers during meetings.
Retail Sales Associate/Cashier
Bed Bath & Beyond
10.2020 - 06.2020
- Engage customers in a courteous, helpful, and respectful manner, promptly and politely responds to customer inquiries and customer requests for support
- Escort customers to appropriate merchandise
- Explain basic features of merchandise to customers
- Resolve customer issues and escalates issues as necessary to ensure customer satisfaction
- Organize and straighten merchandise areas on the sales floor
- Process customer transactions through the register as required
- Execute activities related to store initiatives to
- Er customers additional products and services (special sale items, credit card applications)
- Assist customers in creating registries, as needed
- Execute price changes and sign changes as needed
- Perform additional, sometimes specialized duties as required by business needs including, stocking, freight processing, fulfillment, and price changes, cart retrieval and cashiering
Education
Bachelor of Science - Business; Sports Management & Entertainment
Grand Canyon University
Phoenix, ArizonaHigh School Diploma -
Mission Vista High School
Oceanside, California06.2022
Skills
- Public Speaking Experienced
- Online Marketing Expert
- Teamwork Expert
- Problem Solving Experienced
- Leadership Expert
Accomplishments
- Wrote TEDX talk and delivered a message worth hearing that will make an impact in today's society.
- Deans list at Grand Canyon University
Affiliations
- GCU Women in Business Club
- Sports and Entertainment Management Club
Timeline
GCU Havocs Leader
Grand Canyon University
05.2023 - Current
Front of House Team
Best Pizza And Brew
05.2023 - 08.2023
GCU Housing Operations Student Assistant
Grand Canyon University
10.2022 - 04.2023
Retail Sales Associate/Cashier
Bed Bath & Beyond
10.2020 - 06.2020
Associated Student Body Class President
Mission Vista High School
08.2019 - 06.2022
Bachelor of Science - Business; Sports Management & Entertainment
Grand Canyon University
High School Diploma -
Mission Vista High School