Selena Ferrales
Grand Prairie,TX
Summary
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
11
11
years of professional experience
Work History
Office Manager
Pediatric and Adolescent Center of Grand Prairie
08.2020 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed detailed plans based on broad guidance and direction.
- Defined clear targets and objectives and communicated to other team members.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
Front Desk Receptionist
Irving Eye Care
06.2017 - 10.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Front Desk Receptionist
VSSI LLC Employment Services
05.2014 - 12.2016
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Improved communication flow by establishing daily briefing for front desk and administrative staff.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Organized and maintained files and records to ensure up-to-date documentation.
- Facilitated smooth communication between departments by accurately relaying messages and information.
Education
High School Diploma -
Grand Prairie High School
Grand Prairie, TX06-2013
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Clear oral/written communication
- Scheduling and calendar management
- Fluently bilingual in english and spanish
- Scheduling
- Scheduling coordination
- Staff management
- Employee supervision
- Workflow planning
- Team bonding
- Computer skills
- Problem resolution
- Teamwork and collaboration
- Good judgment
- Documentation and reporting
- Team leadership
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Office Manager
Pediatric and Adolescent Center of Grand Prairie
08.2020 - Current
Front Desk Receptionist
Irving Eye Care
06.2017 - 10.2019
Front Desk Receptionist
VSSI LLC Employment Services
05.2014 - 12.2016
High School Diploma -
Grand Prairie High School
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