Summary
Overview
Work History
Education
Skills
ADDITIONAL INFORMATION
Timeline
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SELENA FORE

GROVE CITY

Summary

Detail-oriented finance professional with experience in accounts maintenance, financial management, and administrative support. Certified in Financial Management with a strong ability to analyze financial data, manage records, and improve processes. Looking to obtain a position in Administrative Support, Finance, Accounting or Customer Service.

Overview

8
8
years of professional experience

Work History

Executive Casino Host

Eldorado Scioto Downs
06.2025 - Current
  • Cultivated relationships with high-value players to enhance loyalty and retention.
  • Coordinated exclusive events for VIP guests, ensuring exceptional experiences and satisfaction.
  • Provided personalized service through proactive communication and detailed knowledge of customer preferences.
  • Resolved guest issues promptly, maintaining high standards of customer service and operational efficiency.
  • Collaborated with marketing teams to develop targeted promotions for top-tier clientele.
  • Analyzed player data to identify trends, informing strategic decisions for engagement initiatives.
  • Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.
  • Devoted significant time being visible and available on casino floor to meet and greet guests during individual visits and special events.
  • Achieved goals and objectives for phone calls, e-mails and letters mailed to current, inactive and prospective high-end players for increased casino revenue.
  • Implemented player development strategies, including personalized incentives and rewards programs, to encourage increased visitation frequency amongst top-tier clientele.
  • Analyzed player data to identify trends, preferences, and areas for growth within the high roller segment.

Accounts Maintenance Clerk

DFAS
10.2022 - 09.2025
  • Managed financial records, ensuring accuracy and compliance with company policies.
  • Processed invoices, reconciled accounts, and assisted with budget tracking.
  • Collaborated with internal teams to streamline financial workflows.
  • Provided administrative support in financial data management and reporting.
  • Developed training materials for new staff, facilitating onboarding and knowledge retention.
  • Collaborated with cross-functional teams to address maintenance issues and improve operational efficiency.
  • Processed invoices and payment transactions, ensuring accuracy and timeliness.
  • Reconciled accounts payable and receivable, maintaining financial integrity.
  • Assisted in month-end closing procedures to meet reporting deadlines.
  • Utilized accounting software to streamline data entry and recordkeeping tasks.
  • Trained new team members on accounting systems and best practices for efficiency.
  • Organized general ledger with accuracy and within time constraints.

Customer Service Rep

Trinity Health
01.2020 - 06.2020
  • Processed and re-evaluated claims to ensure accuracy and compliance.
  • Handled card and check payments while setting up and managing payment plans.
  • Provided exceptional customer service by answering patient inquiries with professionalism and accuracy.
  • Reviewed and maintained patient accounts, identifying and resolving discrepancies.
  • Coordinated account transfers to collections as needed.
  • Managed high-volume inbound calls, maintaining excellent call quality and efficiency.
  • Processed and routed faxes to the appropriate departments for timely action.
  • Uploaded and organized patient documents in electronic records for seamless access.

Unloader

Walmart
01.2019 - 07.2019
  • Sorted and organized freight based on designated slot locations for efficient inventory management.
  • Unloaded shipments promptly, ensuring timely processing and distribution.
  • Operated RC equipment safely and efficiently to transport freight.
  • Inspected and documented damaged freight, following company protocols for reporting and resolution.
  • Participated in various Value-Added Processes (VAPs) to improve operational efficiency.
  • Served as a mentor, providing guidance and support to new team members.
  • Managed trailer inflow and outflow, coordinating shipments to stores for smooth distribution.

Customer Service Rep

Caresource
01.2018 - 11.2018
  • Managed high-volume inbound calls, providing accurate information and excellent customer service.
  • Documented all call interactions in company systems to ensure accurate records and compliance.
  • Composed and sent professional emails to communicate effectively with internal teams and clients.
  • Handled escalated supervisor calls, resolving complex issues with professionalism and efficiency.
  • Operated multiple systems across dual desktops, ensuring seamless workflow and multitasking.
  • Processed and managed claims projects, including reprocessing claims and resolving discrepancies.
  • Trained and mentored new hires, assisting in training chats and providing real-time support on the assist line.
  • Answered calls on the supervisor line, supporting team members and handling advanced inquiries.
  • Managed calls across six lines of business, demonstrating adaptability and extensive product knowledge.
  • Worked on behavioral health claims projects and systems, ensuring accuracy and compliance.

Education

Financial Management Certification - undefined

Department of Defense
01.2024

STNA - undefined

OMCC
Dayton
06.2017

Cosmetology - undefined

Aveda Fredric's Institute
West Chester
01.2014

undefined

Carroll High School
Dayton
06.2013

Skills

  • Accounts Payable, Accounts Receivable, Financial Data Entry, Budgeting, QuickBooks, Excel, Claims Processing, Customer Service, Documentation, Training, Mentoring, Problem Resolution, Financial Management, Record Management, Process Improvement
  • Guest satisfaction focus
  • Data analysis proficiency
  • Detail-oriented
  • Problem-solving
  • Attention to detail
  • Professionalism
  • Networking skills

ADDITIONAL INFORMATION

  • WORK PREFERENCES
  • Open to remote, hybrid, or in-office finance roles
  • Strong ability to work independently and meet deadlines
  • Passion for financial management and data accuracy
  • Passion for excellent Customer Service

Timeline

Executive Casino Host

Eldorado Scioto Downs
06.2025 - Current

Accounts Maintenance Clerk

DFAS
10.2022 - 09.2025

Customer Service Rep

Trinity Health
01.2020 - 06.2020

Unloader

Walmart
01.2019 - 07.2019

Customer Service Rep

Caresource
01.2018 - 11.2018

Financial Management Certification - undefined

Department of Defense

STNA - undefined

OMCC

Cosmetology - undefined

Aveda Fredric's Institute

undefined

Carroll High School