Cigdem Reisoglu

As a Trade Lifecycle Specialist IV, responsibilities included managing end-to-end deposit processes, ensuring accurate deposit capture and reconciliation. Collaborated with cross-functional teams, identified process improvements, and maintained compliance with regulations. Played a key role in risk management and facilitating seamless deposit execution.

• Generated reports to track performance metrics of team members.
• Identified needs of customers promptly and efficiently.
• Oversaw end-to-end deposit processing, ensuring accuracy and compliance with regulatory requirements.
• Working on Quick Deposit Reconciliation to ensure accuracy and identify any breaks.
• Deposited incoming checks into the proper account
• Preformed outreach needed in order to properly deposit checks.
• Adjusted client's accounts when needed to move funds

As a client service support, I was responsible for handling customer inquiries, providing product information, and resolving any issues or complaints. I also maintained accurate records of customer interactions and transactions.

• Resolved Client Service issues promptly and courteously via phone and email.
• Handled Client Service inquiries and provided information about products and services.
• Documented Client Service interactions and followed up on any outstanding issues.
• Placed stop payments on checks.
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As an Administrative Assistant, I was responsible for managing day-to-day administrative tasks, such as data entry, answering phones, and managing schedules. I also supported the team with various projects and provided general office support.

• Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
• Deposited incoming checks through Teller Express
• Processed incoming mail and distributed it to the correct Service team
• Processed invoices and T&E expense claims for team members. Ensured that all policies are followed and are processed within provided guidelines.
• Arranged and coordinated complicated domestic and international travel

As a medical receptionist, I was responsible for greeting patients, checking them in, scheduling appointments, and answering phone calls. I also handled billing and insurance claims, and assisted in maintaining the cleanliness and orderliness of the reception area.

• Verified insurance coverage for appointments and collected co-payments as required.
• Answered incoming calls, responding to inquiries from patients and other medical offices.
• Prepared charts for new patients, ensuring all necessary forms were completed correctly.
• Assisted with filing of medical records and documents, maintaining accurate electronic files.
• Processed referrals for specialist care when requested by physicians or patients.
• Checked patients in and out for appointments and collected co-payments.
• Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.