Selena Garcia-Duran
Empire,California
Summary
Self-Motivated, resilient and adaptable individual who maintains a solution oriented mindset to successfully overcome obstacles and set backs. Able to prioritize tasks effectively, ensuring efficient allocation of time and resources to maximise productivity. Along with a strong intrinsic drive to excel and achieve results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Leader
Quickly
Turlock, CA
05.2023 - Current
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Verified that cash drawers contained correct amounts of money during closing shifts.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
Team Manager
Panera Bread
Modesto, CA
05.2020 - 12.2023
- Created a positive work environment by setting clear expectations and providing resources necessary for success.
- Resolved conflicts between team members in a timely manner to maintain harmony within the team.
- Ensured adherence to company policies, procedures, regulations and laws while maintaining an ethical workplace culture.
- Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
- Collaborated with other managers across the organization in order to identify best practices that could be implemented at all levels.
- Oversaw daily workloads and workflow for smooth operations.
- Delegated work assignments and prioritized tasks.
- Verified and recorded cash totals from daily receipts.
- Analyzed and reconciled discrepancies in cash balances.
- Developed, implemented and maintained inventory control systems to ensure accurate record keeping.
- Performed regular cycle counts to maintain accuracy of inventory records.
- Conducted periodic reviews of purchasing policies and procedures to ensure accuracy in ordering, delivery timelines, invoicing.
- Balanced registers at the end of each day's business activity.
- Tallied cash register at end of shift to reconcile with shift sales.
Cashier
Riverbank High School
Riverbank, CA
08.2018 - 03.2020
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Operated cash register efficiently and accurately, processed payments
- Stocked shelves with merchandise or utensils when needed.
- Understood and followed oral and written directions.
Education
High School Diploma -
Riverbank High School
Riverbank, CA05-2020
Medical Assisting
Modesto Junior College
Modesto, CASkills
- Bilingual - English & Spanish
- Responsible and Team oriented
- Effective communicator
- Punctual
- Ambitious
- Growth Mindset
Certification
- Pediatric First Aid CPR AED
Timeline
Shift Leader
Quickly
05.2023 - Current
Team Manager
Panera Bread
05.2020 - 12.2023
Cashier
Riverbank High School
08.2018 - 03.2020
High School Diploma -
Riverbank High School
Medical Assisting
Modesto Junior College
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