Selena Garcia-Duran
Empire,CA
Summary
Self-motivated, resilient, and adaptable individual who maintains a solution-oriented mindset to successfully overcome obstacles and setbacks. Able to prioritize tasks effectively, assuring efficient allocation of time and resources to maximize productivity. Along with a strong intrinsic drive to excel and achieve results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hostess, Busser and Foodrunner
La Parilla Mexican Restaurant
06.2024 - Current
- Resolved customer complaints swiftly and professionally, enhancing overall satisfaction.
- Maintained cleanliness and organization of dining area to uphold high standards.
- Managed waiting list efficiently, ensuring timely seating for all parties.
- Tracked inventory of tableware and linens to sustain adequate supply levels.
- Assisted servers in bussing tables during peak periods to optimize workflow.
- Answered phone inquiries for reservations and takeout orders promptly.
- Supported restaurant staff in coordinating small and large events for smooth execution.
- Took initiative to assist colleagues whenever necessary, fostering teamwork.
Shift Leader
Quickly Bubble Tea
05.2023 - 05.2024
- Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Monitored inventory levels and ordered supplies as needed.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Team Manager
Panera Bread
05.2020 - 12.2023
- Provided guidance, coaching and mentoring to individual team members as needed to help them reach their full potential.
- Resolved conflicts between team members in a timely manner to maintain harmony within the team.
- Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
- Collaborated with other managers across the organization in order to identify best practices that could be implemented at all levels.
- Analyzed data from various sources such as customer surveys or market research studies to inform decisions about product development or customer service initiatives.
- Ensured adherence to company policies, procedures, regulations and laws while maintaining an ethical workplace culture.
- Developed, implemented and maintained inventory control systems to ensure accurate record keeping.
Education
Natural Sciences, MJC Nursing Prerequisites
Modesto Junior College
Modesto, CAHigh School Diploma -
Riverbank High School
Riverbank, CA05-2020
Skills
- Responsible and team oriented
- Effective communicator
- Punctual
- Ambitious
- Growth Mindset
Certification
Certified Nursing Assistant
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Hostess, Busser and Foodrunner
La Parilla Mexican Restaurant
06.2024 - Current
Shift Leader
Quickly Bubble Tea
05.2023 - 05.2024
Team Manager
Panera Bread
05.2020 - 12.2023
Natural Sciences, MJC Nursing Prerequisites
Modesto Junior College
High School Diploma -
Riverbank High School
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