Selena Gary
Mobile,AL
Summary
Driven and highly qualified professional specializing in customer service, human resources, operational management and employee engagement. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and adept at building positive relationships with employees and staff.
Overview
8
8
years of professional experience
Work History
HR Coordinator
Johnson Service Group Inc.
03.2023 - Current
- Spearhead projects for headcount reporting.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Maintained human resources information system and kept employee files up to date and accurate.
- Interview internal candidates
- Streamlined HR processes for increased efficiency, reducing time spent on administrative tasks.
- Streamlined HR processes for increased efficiency, reducing time spent on administrative tasks.
- Support the HRBP team in the preparation of employment offers and general employee relations activities
- Assist with offboarding and the exit process for termination of all employees; including development of documentation as appropriate
- Reviewed human resources paperwork for accuracy and completeness.
- Administration of random drug screening
- Data entry into HR tools and trackers
- Maintained accurate employee records in HRIS systems, enabling efficient data retrieval for reporting purposes.
- Acted as a liaison between employees and management during periods of organizational change, providing guidance and support throughout the transition process.
- Assist with new hire orientation
- Assist with the implementation of organization management, development initiatives and change management programs
- Participate and help conduct interviews in absence of the HRBP
- Facilitate New Hire Orientation Tour of the Final Assembly Line and other amenities onsite
- Provide data for reporting purposes
- Process IT requests for new hires and follow up with requests
- Monitor and track the new hire/ rehire process of all employees
- Initiate and monitor background checks
- Initiate, follow up and report the status of all pre-employment screenings
- Be the central point of contact for candidates throughout the hiring process
- Filing and submission of all internal movement and pay change records
- Activation of all production workers badges
HR Assistant/Onboarding Coordinator
Employment Liability Management
06.2022 - 03.2023
- Solely responsible for checking and updating the customer service email to provide remote onboarding links for over 500+ companies using Prism HR applicant tracking system (ATS)
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Communicate closely with my manager in the HR department to brief her on client, updates, request, as well as complaints
- Assist new hires with registration on the ELM portal as well as assist with onboarding via telephone and email to ensure a consistent and positive onboarding experience
- Administer drug screens for respective companies in the new hire department
- Oversee the completion of all activities necessary to produce accurate pre-hire services
- Serve as the main point of contact with the payroll department to ensure all new hires have completed all onboarding documents, have been approved to be paid
- Establish and maintain client relationships to ensure new hire onboarding efficiency
- Create training activities, documents and tutorials to teach new members of the HR department to effectively follow protocols and procedures when handling onboarding tasks.
- Ensured accuracy of personnel records by meticulously maintaining confidential files and databases.
Call Representative
Map Communications
11.2021 - 02.2022
- Relay information to the clients who used Map Communications answering service
- Navigate the program and efficiently relay messages from customers/clients
- Quickly resolve angry customers who have been referred to the answering service
- Understand customer needs in a timely manner
- Handle and resolve customer issues
- Process orders, forms, applications, and requests from clients/customers
- Record details of inquiries, comments, complaints, and requests
- Maintain time management and organizational skills to input accurate data entry into the database
- Navigate customer conflicts.
OTR Team Driver
ADLAI Logistics LLC
01.2021 - 09.2021
- Operate a 53'' ft
- Tractor trailer combination vehicle
- Transport freight carefully to and from shippers and receivers
- Properly log hours using an ELD
- Co-drive with team driver to safely deliver loads to and from shippers/receivers
- Maintain safety for myself and my co-driver at all times
- Communicate with dispatch to receive loads
- Drop and hook/unhook trailer
- Deliver invoices to shipping and receiving offices
- Ensure safety of the vehicle during pre-trip and post-trip inspection
- Follow all DOT requirements
- Safely pass through weigh stations and pass safety inspections
- Map routes that include fueling stations
- Maneuver trucks into unloading and loading positions
- Comply with Truck Driving rules and regulations (size, white, route, designations, parking and break) as well as with company policies and procedures.
OTR Lease Owner Operator
Western Express
07.2020 - 12.2020
- Operate a 53'' ft
- Tractor trailer combination vehicle
- Transport freight carefully to and from shippers and receivers
- Properly log hours using an ELD
- Communicate with dispatch to receive loads
- Drop and hook/unhook trailers
- Deliver invoices to shipping and receiving offices
- Ensure safety of the vehicle during pre-trip and post-trip inspection
- Properly secure loads at shipping yards
- Secure chains to ensure load safety on flatbed trailers
- Securely tarp loads on flatbed trailers to ensure load safety and security
- Follow road signs and trucking GPS system
- Follow all DOT requirements
- Safely pass through weigh stations and pass safety inspections
- Map routes that include fueling stations
- Maneuver trucks into unloading and loading positions.
Bookstore Manager
Bishop State Bookstore
06.2018 - 04.2020
- Responsible for overseeing the daily operations of the bookstore, such as opening and closing the store, handling cash/credit transactions, as well as ordering merchandise for the store
- Recruited top talent by conducting thorough interviews and offering competitive compensation packages to attract highly qualified candidates.
- Implemented innovative marketing strategies to increase foot traffic and boost overall revenue.
- Create and market advertisement through Social Media
- Fostered employee growth through regular performance evaluations, constructive feedback sessions, and opportunities for professional development.
- Building strong and effective working relationships with the Deans, Department heads, as well as professors to anticipate future needs for the bookstore
- Collaborate with multiple team members to create sales strategies
- Design and customize the website for students to order textbooks and apparel
- Conduct interviews for potential employees
- Hire employees to staff the bookstore year-round
- Onboard new employees
- Train employees on how to navigate the custom POS system
- Manage the training, development, and coaching team activities for successful operations practices
- Reporting of enrollment for each semester
- Keeping accurate records of inventory for textbooks along with apparel and gift items.
Customer Service Representative
Campus Bookstore
12.2015 - 05.2018
- Service all customers on a daily basis with knowledge of courses, textbooks, and other material pertaining to classes at the surrounding universities, community colleges, as well as high schools in a few elementary schools in the surrounding area
- Assist customers with monetary transactions as well as provide knowledge of many payment methods and arrangements
- Resolve any customer disputes/complaints
- Stock and restock textbooks, material, and apparel
- Answer all calls and assist with customer needs, complaints, and requests
- Handle customer charge accounts (collections)
- Delegate tasks to team members throughout shifts
- Create slogans and designs for the bookstore's website
- Place orders for textbooks
- Train new employees how to properly assist customers as well as how to navigate the custom POS system.
Education
Class A CDL -
ESD School for Driving
Theodore, AL06.2020
Bachelor of Arts - Interdisciplinary Studies
University of South Alabama
Mobile, AL05.2018
High School Diploma -
Ramsay High School
Birmingham, AL05.2013
Skills
- Expert in Microsoft Office
- Outlook
- ADP
- Prism HR
- GSuite
- Workday/ MyPulse
- ServiceNow
- Applicant Pro
- Conflict Management and Conflict Resolution skills
- Problem Solving Skills
- Confidentiality
- Leadership and Teamwork Skills
- Critical Thinking Skills
- Organizational Skills
- Negotiation Skills
- Time Management Skills
- Training and Coordinating Skills
- Communication Skills
- HR policies and procedures
Timeline
HR Coordinator
Johnson Service Group Inc.
03.2023 - Current
HR Assistant/Onboarding Coordinator
Employment Liability Management
06.2022 - 03.2023
Call Representative
Map Communications
11.2021 - 02.2022
OTR Team Driver
ADLAI Logistics LLC
01.2021 - 09.2021
OTR Lease Owner Operator
Western Express
07.2020 - 12.2020
Bookstore Manager
Bishop State Bookstore
06.2018 - 04.2020
Customer Service Representative
Campus Bookstore
12.2015 - 05.2018
Class A CDL -
ESD School for Driving
Bachelor of Arts - Interdisciplinary Studies
University of South Alabama
High School Diploma -
Ramsay High School
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