Selena Golden
Trenton,NJ
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support.
Experienced with managing front desk activities and maintaining welcoming atmosphere for customers. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
2
2
years of professional experience
Work History
Receptionist
Raymour & Flanigan Furniture and Mattress Store
09.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Cashier
Acme
08.2022 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- shopped online orders
Education
High School Diploma -
Neshimany
Langhorne, PA06-2024
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Customer and client relations
- Appointment scheduling
- Scheduling
- Scheduling appointments
- File management
- Greeting and seating clients
- Typing speed
- Cash handling
- Cleaning and sanitizing
- Money handling
- Order taking
Timeline
Receptionist
Raymour & Flanigan Furniture and Mattress Store
09.2024 - Current
Cashier
Acme
08.2022 - 08.2024
High School Diploma -
Neshimany
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