Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Selena Gomez

Baytown

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving

Adaptable to changing needs, and consistently focused on achieving results. Known for reliability and proactive approach to meeting organizational goals.

Use diplomacy to maintain harmonious work environment. Clear and concise with messages. Well mannered and courteous. Outgoing and a team player. Always eager to learn and acquire new skills that will help further continue my career.



Overview

11
11
years of professional experience

Work History

Customer Service Rep. & Respiratory Technician

Duke Medical Equipment
12.2020 - Current
  • While working at Duke Medical, I began in the Insurance department verifying insurance benefits and working on authorizations to make sure they are approved for patients to receive their medical equipment and submit in a timely manner. Within 7 months I was promoted to the CPAP department. Where I got certified as a respiratory technician and learned to process orders and determine which patients were eligible to receive machines. Learned to setup patients with the CPAP,BIPAP,APAP machines and performed mask fit tests. Gained experience as a technician troubleshooting equipment for patients calling in who are unable to leave their residence, By Calibrating airflow pressure adjustments, adjusting oxygen therapy equipment and resupply of oxygen and CPAP supplies over the phone. On a daily basis most of my time goes into calling patients to coordinate delivery for CPAP setups and setting up in office appointments for patients recently diagnosed with Obstructive Sleep Apnea. Volunteered to help assist all Spanish speaking patients and help other technicians translate technical instruction for the patients equipment that are not able to understand English.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Operator

IBC BANK
06.2016 - 01.2020
  • Assisted with all inbound calls. 300-400 calls daily which exceeded my standard expectations. Transfer customers to the correct department. Scan documents into the system for processing.

Caregiver

Laredo Primary Care
02.2017 - 03.2018
  • Assisted resident with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan.

Receptionist

Valley Day & Night Clinic
06.2014 - 11.2014
  • Setup and confirm upcoming appointments with clients. Assessing, organized and documented patient data to develop an appropriate plan of care. Reach out to clients and verify pending information via fax/email. Confirm and verify client insurance provider and benefits.

Education

High School -

Premiere High School
06.2015

Skills

  • Critical thinking
  • Active listening
  • Problem resolution
  • Computer proficiency
  • Customer relations
  • Product knowledge
  • Prioritization
  • Spreadsheets
  • Complaint resolution

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Rep. & Respiratory Technician

Duke Medical Equipment
12.2020 - Current

Caregiver

Laredo Primary Care
02.2017 - 03.2018

Operator

IBC BANK
06.2016 - 01.2020

Receptionist

Valley Day & Night Clinic
06.2014 - 11.2014

High School -

Premiere High School

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